Executive Line Of Business
Johannesburg Area, South Africa
Within the Contact Centre and Unified Communications businesses, my team and I:- Develop Products and service and enhancements;- Select, on-ramp and manage Partners;- Market our products and manage the appropriate PR;- Manage the processes surrounding the service offerings;- Oversee Training; and- Manage compliance.My key drive was to transform the Unified Communications and Contact Centre business from a primarily on-premise solutions provider to a fully-fledged… Show more Within the Contact Centre and Unified Communications businesses, my team and I:- Develop Products and service and enhancements;- Select, on-ramp and manage Partners;- Market our products and manage the appropriate PR;- Manage the processes surrounding the service offerings;- Oversee Training; and- Manage compliance.My key drive was to transform the Unified Communications and Contact Centre business from a primarily on-premise solutions provider to a fully-fledged cloud service offering company. I'm proud to say that it was a success, with the successful introduction of the Five9, Verint SaaS, Puzzel, Zendesk and Enghouse Cloud service offerings. During the transformation process, my focus was not only on technology, but also reshaping the people and their skill sets, team composition, brand positioning and marketing. Show less