Director Of Marketing And Communications
Granite City, Illinois, Us
- Directed team in a senior leadership role, overseeing all internal and external communications, including brand management, collateral, digital presence, public relations, and community outreach for the Madison County Transit District (MCT).- Oversaw RideFinders, the regional commuter rideshare program serving 9 counties in MO & IL, collaborating with over 800 local employers, 20,000 customers, and 2,500 active participants.- Allocated over $2M in Federal operating funds and $750K in CMAQ funds, maintaining compliance with grant reporting for the ACT Board and regulatory agencies.- Managed Customer Service staff responsible for addressing agency inquiries, complaints, and commendations while overseeing customer analytics and reporting processes.- Implemented Managing Director initiatives for the design and marketing of fixed-route transit, paratransit, bikeways, the regional rideshare program, and additional agency services.- Led public meetings, press releases, and presentations on behalf of the agency to Illinois and Missouri residents, strengthening community engagement.- Prepared fact sheets and briefing materials on various projects for peer leadership, board members, and state officials, ensuring well-informed decision-making.- Transformed the Guaranteed Ride Home (GRH) incentive program, achieving a 16% increase in participation.- Developed and executed an RFP process to source premier marketing agencies for a $500K+ strategic marketing initiative.- Managed a $400K+ budget for an external media buying firm, overseeing research, planning, and placement of paid media to support brand campaigns.- Represented the ACT at Leadership Council Southwestern Illinois, the St. Louis Green Business Challenge, and the SITE committee for the Southwestern Illinois Transportation Enhancement Initiative.