Aaron Schrenk Email & Phone Number

Bend, Oregon, United States

Madras, Oregon, United States

Tacoma, Wa

• Helping people understand the significant technologybuilt into the vehicles and teaching them howto use it.• Responsible for managing BMW Geniusdepartment and training BMW sales, serviceand parts staff on all new technology.• Scheduling and performing learning sessionswith new and previous clients.• Work with service customers to ensurecomplete understanding of all vehicle featuresand technology.• Troubleshoot and diagnose vehicle mechanical,technological and maintenance issues.• BMW USA ranked number 1 Genius department2016 – 2021.AWARDS 2016 BMW Product Genius WorldMunich, DE (one of 91 worldwide attendees).2017 - 2021 BMW USA Platinum Award.2021 BMW USA President’s Club.

Tacoma, Washington, United States

• Provided a first-class sales experience whilemaintaining strong front and back end grosses.• Developed new Internet department emails,literature and follow up procedure increasinglead conversion by over 100%.• Redeveloped all customer communication emailliterature for sold and unsold follow up,customer retention and loyalty.• Implemented new BMW FS loyalty process andincreased both loan and lease loyalty rates.

Tacoma, Washington, United States

• Responsible for building the department fromthe ground up, interviewing and hiring staff.• Interfacing with other department managers tocreate a consistent and positive customerexperience.• Maintaining daily accountability of employeesand motivating staff to achieve dealership anddepartment goals.• Creating scripts and word tracts for customercommunication.

Tacoma, Washington, United States

• Assist IT as needed with Helpdesk, PC, VoIP• Created new process for merchandisingvehicles significantly faster while increasingphoto quality.• Maintained company websites, specials andarticles for monthly newsletter.• Manage online reputation increasing dealershipreviews on third party sites from a handful ofpoor ratings to hundreds of excellent ratings.• Increased online presence through socialmedia, blogs, search engines and websites.• Organized dealership events, createdmarketing and advertising campaigns.

Assist Customers in purchasing or leasing new and used vehicles and an ability to work with and adapt to different people and personalities both with coworkers and prospective clients. Building rapport and identifying the wants and needs of customers to assist them in selecting the correct vehicle. This position is different from other sales positions, specifically with cars, because of the brand. The MINI brand is like no other and has not only allowed the building of relationships with clients after a purchase but in many cases before. A great number of the sales come from a long term relationship with the client.