Alex S. Email & Phone Number

California, United States

Napa, California, United States

Research and analyze consumer and member data, demographics, financial needs, priorities, behaviors, frustrations, pain points, and other key metrics to develop actionable insights. Create and deliver journey maps, data visualizations, and other deliverables as necessary. Benchmark product and service offerings of direct competitors and assess current-state products and services to support processes and operations. Facilitate meetings, workshops, and discussions to identify, craft, and advance innovation opportunities. Define and recommend strategically differentiated solutions to bring new products, services, or product enhancements to life, partnering with business units across the credit union to understand and address regulatory requirements, financial implications, technology needs, impacts to member experience, and other organizational or operational changes. Support the implementation and launch of new products and services, enhancements to existing digital experiences, and the development of product marketing strategies and tactics.

Dublin, California, United States

Worked as a project manager for SavvyMoney’s community-based financial institution partners for initial implementation and subsequent product enhancements and ongoing support. Tasked with creating and updating processes and documentation in systems such as Lucidchart and Atlassian Confluence. Executed marketing campaigns to increase user adoption. Responded to support requests from partner financial institutions while proactively managing the ticketing queue, communicating with internal and external stakeholders, and supporting data entry, analysis, and CRM maintenance in Salesforce. Measured and reported marketing metrics, KPIs, ROI calculations, and user engagement data. Assisted with content creation for digital and print mediums, such as sales collateral and partner presentations. Coordinated with development teams working in agile sprints to support product enhancements and partner requests.

Colorado Springs, Colorado, United States

Built a thorough, scalable process for connecting employees with training opportunities outside of the credit union. Managed internal web pages in Microsoft SharePoint Online and carried out graphic design work in the Adobe Creative Suite for business units throughout the organization. Created an agile project management system for the Learning Innovation team using tools including Microsoft Project, Adobe Workfront, and Trello. Analyzed data and ROI regarding employee learning and development opportunities using Microsoft Power BI. Supported digital learning platforms and organizational communication. Maintained high levels of discretion and confidentiality, as well as all necessary legal and regulatory compliance, as needed when dealing with sensitive information in a financial institution environment.

Colorado Springs, Colorado, United States

Assisted the department in supporting digital learning platforms, website design, digital communications, organizational goals, and other daily tasks. Coordinated with the Learning Innovation team to develop and support new online learning systems. Designed and implemented surveys to gather and analyze data on new projects. Maintained high levels of discretion and confidentiality, as well as all necessary legal and regulatory compliance, as needed when dealing with sensitive information in a financial institution environment.

Colorado Springs, Colorado, United States

Coordinated and collaborated with assigned faculty members in planning course curriculum, including presenting on specific topics, facilitating group discussions, and actively reaching out to students. Attended and participated in all scheduled trainings, programs, meetings, and class sessions. Created and presented lessons and workshops for undergraduate students. Helped new students gain familiarity with campus resources and met one-on-one with students who required additional assistance and support. Developed an inclusive classroom environment open to all identities and points of view. Maintained discretion and connected students with appropriate resources in compliance with mandated reporter regulations in the State of Colorado.

Colorado Springs, Colorado, United States

Answered telephone calls promptly and politely, escalating calls to professional staff as needed. Assisted residents in submitting maintenance orders, equipment check-out, lock-out procedures, mail distribution, dining information, and other campus services. Provided clerical support to the Office of Residence Life & Housing.

Colorado Springs, Colorado, United States

Provided general administrative support to the Office of Admissions. Processed confidential application documents in support of the admissions workflows using platforms such as PeopleSoft Campus Solutions, Hyland OnBase, and Salesforce Admissions Connect. Ensured accurate data entry in the processing of test scores, transcripts, and other miscellaneous admissions-related documents.

Colorado Springs, Colorado, United States

Responsible for overall development of a community of undergraduate students in a designated area. Assessed and met the needs of residents through daily intentional interactions and implementation of learning goals and outcomes as defined in the residential curriculum. Followed and enforced all necessary policies and procedures, acted as a role model to residents, and executed basic administrative tasks. Successfully coordinated departure of 45 residents during initial COVID-19 outbreak. Maintained discretion and connected students with appropriate resources in compliance with mandated reporter regulations in the State of Colorado.

Colorado Springs, Colorado, United States

Primarily supported smart classroom technology across campus. Performed equipment maintenance and supported users with hardware and software problems.

Denver, Colorado, United States

Served as primary liaison to student leaders and groups to support their grassroots organizing work on college campuses throughout the Rocky Mountain region. Ensured student leaders were trained and effectively deploying organizing tools. Grew volunteer capacity in the assigned region by building relationships with existing student leaders. Identified and recruited new student leaders and campus groups to join the Swing Left College Network, especially on targeted campuses. Tracked volunteer capacity and provided regular region snapshots for the Swing Left team. As needed, acted as a spokesperson for the Swing Left College Program in the press and media.

Westminster, Maryland, United States

Coordinated hiring and training for a seasonal staff of camp counselors for one of Maryland’s leading overnight summer camps. Communicated with parents and guardians of campers. Accurately maintained all camp records in accordance with all applicable regulations. Planned and implemented activities to meet camp curriculum requirements. Supported staff members to ensure quality and standards of the camp program. Provided supervisory guidance for camp staff. Resided on-site at the camp, responding to emergencies 24 hours a day, following necessary procedures and providing first aid as needed.

Westminster, Maryland, United States

Supervised and ensured safety of groups of up to 12 campers per staff member. Assisted with implementation of activities to meet camp curriculum requirements. Served as a role model to campers while demonstrating the YMCA’s core values of caring, honesty, respect, and responsibility.

Baltimore, Maryland, United States

Ensured safety and well-being of children attending YMCA programming. Supervised athletic and educational programs, coached youth sports teams, taught swim lessons, and coordinated special events. Provided a safe and engaging environment to foster youth development.

Hunt Valley, Maryland, United States

Rotated through various business units within a high-volume Wegmans location to learn management roles. Supervised cashiers and assisted with accounting and bookkeeping. Ensured compliance with food safety regulations and merchandising guidelines. Participated in workshops with management interns throughout the company to advance professional development.

Baltimore, Maryland, United States

Created and implemented social media strategy to cover daily activities and news as well as special events for the school. Developed a strategy to engage current and prospective students and families with the school on social media. Attended weekly meetings to discuss social media impact, new techniques and technology in the field of social media marketing, and strategies to increase reach and engagement.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Marketing, Business Administration

High School Diploma

Bioinformatics And Computational Biology

Education record