Anna Matthews Email & Phone Number

• Liaise with superior to make decisions for operational activities and set strategic goals for projects. • Revise and formulate company policies and promote their implementation across company teams.• Manage relationships/agreements with external partners/vendors. Act as contact for clients during the project roll-out period and coordinate creative work, business development, and production teams.• Prepare project plans to schedule key project milestones, workstreams & activities, manage delivery of project according to the plan; track project and provide regular reports on project status to project team and key stakeholders.• Manage and adjust for any changes in project scope, schedule and/or budget; identify and mitigate potential risks.

Greater New York City Area

• Develop and manage web-based inbound customer service center for a userbase of 100,000+. • Work with executive management teams to establish and align customer service department policies and systems with company objectives.• Develop and implement techniques for improving functions of customer service department• Monitor programs and perform survey on customer satisfaction; set performance standards and service goals for the department.• Responsible for recruiting, hiring, and training new staff; plan and schedule training programs for staff• Analyze and improve process of the department• Respond to customer inquiries and issues in a professional and effective fashion. Resolve customer issues by following company process and utilizing strong interpersonal skills.• Monitor performance, manage operating metrics, and make key personnel decisions.

Blairstown, Nj

• Engaged with 8000+ alumni and donors to support $2.5 million annual fund through the use of appeals, volunteer engagement, events, face-to-face visits, and educational initiatives.• Managed a group of 100+ alumni "class representative" volunteers to promote philanthropic support, alumni engagement, event attendance, and dissemination of campus news to peers.• Created, organized, and managed a group of 20+ students annually in the leadership role of Advancement Ambassadors. Organized monthly workshop meetings, 15-20 annual projects, and educated students on the importance of philanthropic involvement. This program received more than 50 student applications during its second enrollment period.• Managed a diverse portfolio of future and current prospects for annual giving; engaged with prospects and other young alumni through calls, texts, emails, and in-person visits.• Organized and assisted with various alumni and office events throughout the year (cocktail events, lectures, alumni weekend, etc).• Oversaw the senior student gift initiative, including promotion, solicitation, event planning, and one-to-one asks. Reached 100% participation for the first time in 5 years during my second year.• Curated, designed, and managed distribution of 5-7 annual direct mail pieces.

Hackettstown, Nj

• Operated as main employee for NJ Dept. of Agriculture grant for animal waste management. • Designed and produced educational flyers and pamphlets to distribute to qualified farm operators.• Compiled database of 1000+ qualified farm operators from various source materials; maintained and organized data including contact information, land characteristics, and livestock statistics.• Created and manned educational booth for community outreach events; reached out to and engaged farm operators at events and encouraged program participation.• Wrote and filed state-mandated animal waste management plans for interested farmers.

New Jersey'S 5Th Legislative District

• Acted as central organizational member for the campaign team. Updated databases, handled political scheduling event logistics for Congressman (transportation, talking points, RSVPs, etc.)• Served as point person for campaign contact. Answered questions from elected officials, campaign workers, and event hosts. • Regularly attended campaign-related events in Congressman's stead. Made comments and served as a general representative when the Congressman was unable.• Key member of campaign team for project management. Helped to organize and run fundraising events, political outreach events, and other related events and projects.

Bachelor Of Arts (B.A.), Politics, Philosophy, And Economics, Graduated Magna Cum Laude

Activities and Societies: Debate SocietyAcademic Honors: Dean's List (every semester), Presidential Scholar, recipient of King's Scholar.

Study Abroad, Political Economy And British Prehistory, 4.00

Activities and Societies: Member of Trinity CollegeStudy Abroad semester at the University of Oxford, Fall 2013.