- Leading the team.- Cashing in/out and opening and closing the facility.- Picking up calls, booking parties and events, and checking customers in.- Assure a minimum of 90% of customer satisfaction in the weekly NPS survey.

- Tutor in introduction to Financial Accounting and Management Accounting.- Improve tutee performance and help develop study strategies.

- Managed a portfolio of clients, providing personalized financial advice and solutions.- Built robust and long-term client relationships.- Advised clients on loans, mortgages, investments, and other banking products.- Ensured adherence to banking regulations and compliance standards.- Maintained a 95% client retention rate with top satisfaction.- Manage relationships with clients, enhance financial returns, and build rapport.- Growing 10% of the customer base size and over 20% on financial returns in one year.

- Analyse financial statements and credit reports to evaluate client creditworthiness.- Recommend loan approvals or denials based on risk analysis and collaborate to structure loan terms.- Assess financial ratios and project cash flows to determine repayment ability.- Ensure adherence to regulations and prepare reports for management.- Reduced loan approval time by 25% through process improvements.- Boosted loan portfolio by 10% by identifying creditworthy clients.

- Delivered digital solutions to low-income students to help them enter the university.- Assist with project plans, timelines, and resource management.- Ensure smooth communication between teams and stakeholders.- Monitor progress and ensure timely completion of project milestones.- Maintain project reports and update stakeholders regularly.- Achieved 90% on-time project completion.- Boosted team efficiency with better cross-department coordination.- Testing and approving system requirements.

Employee onboarding and benefits enrollment.
Responding to employee inquiries.
Assisting and coordinating employee events.