Andy Creighton Email & Phone Number

Eden Prairie, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Managed a variety of electrical and low voltage MAC projects (moves, adds, changes) for a major hardware retailer.
• Project work included Ethernet cabling from MDF/IDF cabinets to work area outlets (WAOs), electrical outlets and lighting fixtures, IP cameras, wireless access points (WAPs), firewalls, and public viewing monitors.
• Developed comprehensive project execution documents including critical path and installation manuals in coordination with Account Executive, Program Manager, Engineers and Technical Writer.
• Overall Project Management including utilization of PMBOK principles.
• Ensured successful project execution through:o Issue and risk managemento Coordinating quality controlo Managing financial success of project by managing costs and marginso Efficient communication across all internal.

Greater Minneapolis-St. Paul Area

• Managed a variety of network installation projects including network upgrades to existing infrastructure and installation of new infrastructure for automotive dealerships in the USA and Canada.
• Infrastructure hardware included a variety of Cisco and Meraki network components (routers, switches, WAPs), and Velocloud software-defined wide area networking (SD-WAN) edge devices.
• Developed statement of work (SOW) for each project in collaboration with sales, customers, and other business units.
• Developed and maintained milestones and action items based on the statement of work and the client’s needs/deadlines.
• Coordinated resources including Network Engineers, Field Engineers, and buyers to implement the statement of work.
• Proactively communicated with client on project status updates, issues, and resource and schedule details.

Brookings, South Dakota

• Managed LED Scoreboard installations for the High School Parks and Rec, and Live Events business units.
• Managed projects from project initiation to closeout.
• Coordinated with customers, general contractors, subcontractors, field engineers, and factory to efficiently manufacture, deliver, and install displays.
• Calculated installation subcontractor pricing and participated in RFP process with sales department.

Brookings, South Dakota

• Customer Service Manager for the transportation industry business unit serving customers such as airports, parking authorities, mass transit authorities, and the Departments of Transportation.
• Improved the accuracy of forecasting warranty costs with the creation of a service pricing tool.
• Managed accounts by:o Served as an escalation point for tier 1 support.o Transmitted end of life notices and opportunities for upgrades.o Quoted, sold, and monitored the financial performance of service agreements.o.

Brookings, SD

• Sales intern in the Transportation Business Unit.
• Assisted sales team in locating leads through the use of subscription services (primarily Onvia) and other means, including cold calling.
• Assisted sales team by transporting displays and equipment across the country for product demonstrations.

Brookings, SD

• Technical support helpdesk technician for Commercial, High School Parks and Recreation, and National Accounts business units.
• Assisted resellers, Authorized Service Companies, Field Engineers and end users in troubleshooting display malfunctions by phone and online.
• Created improved reporting tool to collect and categorize customer service activity for use by upper management and product support planning.
• Troubleshoot issues and repair of displays on-site.
• Advised customers on display upgrades.

Bachelor Of Science (B.S.), Economics

Education record