Alan Dyck Email & Phone Number

New York, NY, US

• Ran customer advisory board and user research to ensure 60% of features in each release were user-focused vs tech debt
• Integrated insights from sales and customer success stakeholders into a one-year product roadmap
• Produced user stories for platform features that drove $1M in subscription growth
• Defined and revised engineering team processes to ensure continual, high-velocity delivery
• Recruited, hired, and onboarded, and led a team of four PMs and designers to meet development capacity

New York, NY, US

• Oversaw delivery platform integration to connect consumers with the freshest traditional Vietnamese sandwiches
• Directed the buildout of a food service storefront that was standards-compliant and highly usable for kitchen staff
• Led product marketing, defining the voice, cadence, and visual style of the brand

San Francisco, CA, US

• Executed user research to refine the product management vision and deliver features that were essential to at least 80% of paying customers
• Conducted data analysis to generate key insights and guarantee that all initiatives on the roadmap delivered value to users, achieving 50% adoption and retention
• Spearheaded development and scaling of the SaaS workflow platform for more than 1,000 auto repair shops while driving a 200% improvement in issue resolution
• Ran behavioral interviews to grow the Product and Design teams

Chicago, Illinois, US

• Conducted user research to validate and refine product strategy, so over 50% of the roadmap was revenue-generating
• Guided user stories through the scrum team, launching new features, and fostering customer feature adoption
• Drove a $10M annual increase in B2B sales while delivering workflow management functionality for the retailer segment of a high-growth multi-sided marketplace

• Discovered new addressable markets with alternative monetization models, through customer research into user segments that were unwilling to play typical addictive games
• Led development and publishing of a mobile game within an 8 month launch date commitment
• Achieved 7% lift in daily installs per week through social, blog, and email marketing content with 10% email open rates

Indianapolis, Indiana, US

• Directed customer research and platform scrum teams to improve the art ecommerce experience for millions of customers, achieving a 10% increase in global revenue
• Led A/B testing and checkout funnel optimization, capturing $30M in cart abandonment
• Delivered user interfaces for a direct-to-consumer digital art display that sold over 90% of its physical inventory

Emeryville, California, US

• Ran user research to define and clarify the roadmap for a suite of five products
• Developed search features that bridged print and digital collections, in response to this $10M market need
• Evangelized the product through presentations at trade shows

Irving, Texas, US

• Developed reports and web applications in Java and SQL
• Turned user requirements from sales, finance, and accounting departments into valuable business intelligence reports
• Kept development team on schedule, by identifying and managing tasks, recognizing risks, and allocating resources

Tokyo, JP

• Created elearning products for sales and leadership courses
• Administered transactional database for B2B courseware
• Created object-oriented interactive media products for CD and web
• Consulted with clients to determine specifications and scope

Associate Of Science (As), Graphic Design

Education record