Gautam Gupta Email and Phone Number

• Ensuring IT services are delivered according to agreed-upon service level agreements (SLAs).• Managing changes to IT systems and services in a controlled manner to minimize disruption.• Assessing the impact of changes and ensuring proper authorization and implementation.• Monitoring and evaluating the quality of IT services and processes.• Establishing and maintaining internal controls to safeguard IT assets and data integrity.• Ensuring adherence to policies and procedures to prevent unauthorized access and misuse of IT resources.• Ensuring that IT processes and procedures comply with relevant regulatory requirements and industry standards (e.g., ITIL, SOX, ISO standards).• Accountable for facing IT audits conducted to verify the established Processes and controls to ensure compliance• Driving continuous improvement initiatives across IT processes and services