Alexander Diehl Email & Phone Number

Greater Seattle Area

Seattle, Washington, United States

Advocated for industry best practices in projects’ discovery & planning phases. Architected, diagrammed, and defined body of work for technical solutions. Delegated implementations of well-defined technical solutions while considering broader context and scope of tasks. Balanced client work with internal company expectations and professional development..

Seattle, Washington, United States

Delivered high quality implementations and documentation relating to secure build and deployment automation, infrastructure as code, and logging & monitoring solutions. Estimated individual task complexity within a sprint and collaborated with client and consulting teams to meet project milestones.

Remote

Architected, executed, and load tested migration of enterprise ElasticSearch cluster to OpenSearch resulting in a 10% reduction of operational costs while maintaining expected performance.

Seattle, Washington, United States

Co-owner of Breakbeat Technology LLCWe help our clients with a number of tasks related to infrastructure and automation using tools like Terraform, Ansible, and Docker as well as public cloud providers like AWS.This includes things like initial architecture/implementation, cost reduction (particularly on AWS), addressing issues with scaling, and migrating.

Greater Seattle Area

• Drove projects that improve our developer support experience and operational processes
• Wrote code samples, tutorials, and technical articles for the PHP and Go developer communities
• Used version control services to submit and review code changes to fix bugs
• Resolved code-related issues faced by internal and external users of the AWS SDKs for PHP and Go

Greater Seattle Area

• Provided consistently positive experiences for enterprise-level customers solving problems related to AWS Storage and Content Delivery services
• Worked closely with internal service teams to resolve service bugs, implement feature requests, and mitigate customer issues
• Debugged unexpected behaviors in AWS CLI and AWS SDKs for Go, Python, and PHP by reproducing issues locally and in Lambda and Cloud9 test environments
• Served as team lead routing cases to team members and escalating tickets and feature requests to internal service teams

Seattle, WA

• Assisted in configuration of EC2 instances and associated components (storage, networking, DNS, applications)
• Guided customers in the development of scripts using the AWS CLI to automate EC2 instance administration.
• Quickly earned trust of unhappy customers and teammates using empathy and confidence
• Worked directly with internal service developers to reproduce and resolve customer issues

Dallas/Fort Worth Area

• Tier 2 & 3 support for worldwide SoftLayer & IBM Cloud systems and services- Developed process documentation, technical reference documentation, and new hire training materials - Wrote Bash and Powershell scripts to.
• JBOD, RAID, LVM, SAN, NAS, and object-based storage solutions
• Physical and virtual routers, security appliances, and load balancers
• Virtual and bare metal servers spanning Linux, Windows, and mixed environments
• Xen, VMware, and KVM hosts
• REST API implementations to interface with the SoftLayer/IBM Cloud infrastructure for customer deployments, queries, and automation

Houston, Texas Area

• Performed systems administration duties on 4,000+ Linux-based bare metal and cloud IDS and Log Manager appliances, including performance tuning, system monitoring, system configuration, patch management and disaster.
• Re-provisioning replacement appliances outside of regular business hours
• Providing remote technical support of network monitoring appliances
• Automating alarm resolution using bash and perl
• Updating and implement new solutions to agreed specifications
• Monitoring central service’s performance and stability, including roll-out of planned updates

Houston, Texas Area

• Provided troubleshooting of after-hours network and server emergencies including:
• CISCO 1800 and 2800 series routers,
• SonicWall TZ and SonicPoint NSA’s
• Windows Server 2003 and 2008 (standard, enterprise and SBS)
• Hyper-V and VMWare ESX
• Exchange Server 2003/2007/2010Performed Remote management of on-site software installation, configuration, updates, and uninstallation via LabTech Remote Management, along with auditing and verification of backup.

Lacy-Lakeview, Texas, United States

• Deployed, configured and maintained home networks to client specification, including file/print/game servers and VPN, VLAN & ACL configuration and management.Created hardware compatibility charts for custom desktop PC.
• Office suite software
• Photo and video editing software
• General purpose software (system cleaning, media players, web browsers, etc)Educated and advised clients on basic computing concepts and conventions, including
• Disaster Recovery best practices
• Web browsing security basics

Aas, Computer Networking & Systems Administration; Network Security Technology

Activities and Societies: SkillsUSA, Phi Theta KappaGraduated with Honors in Computer Networking & Systems Administration Graduated with.

High School, Regular/General High School/Secondary Diploma Program

Activities and Societies: Varsity tennisNaples American High School is a DoDDS-E school located in the US Naval Support Site in Naples.