Responsible for Projects and support for Credit and Collections and FICA towers on SAP platform with legacy footprint and Distributed Energy Resources Programs across Massachusetts, Connecticut and New Hampshire.

Currently serving on a special assignment to implement SAP CIS solution replacing legacy footprint. As a Edge Systems Integration Lead, partnering with the solution integrator lead, I am accountable for the overall solution to integrate external and internal applications with the SAP solution as well as the effort to decouple legacy systems. I will be leading multiple cross-functional teams to strategize integration approach, provide architecture direction and ensure best practices are applied. I will lead and supervise integration agile workstreams from utility side to guarantee fulfillment of commitments, targets, deliverables.

Energy Management, Supply Chain and Real Estate

Responsibilities :-Manages the application development product delivery and project support for the Enterprise & Corporate Shared Services application portfolio that includes Finance, HR, Supply Chain and Energy Supply. -Manages the overall Enterprise Data Services and Analytics delivery. -Responsible for overseeing the application product delivery and project support work of several Business Systems Domain Architects on the team. -Manages and governs all outsourced managed services related to applications development and project support for assigned portfolio.-Develops and maintains Application Portfolio Road-map aligned with overall IT strategic architecture and application rationalization standards.-Oversees and is accountable for asset management for the application portfolio related to application development and project support.-Defines and manages all application support standards and services related to application development and project support for the portfolio in alignment with overall IT Application Support & Development standards.-Provides support to cross functional (ITIL) services and associated processes.

 Managed a number of complex multi-million dollar projects and programs spanning across system lifecycle upgrades to major system improvements to enhance customer experience through their lifecycle with Eversource. Projects / Programs were managed using Agile and Waterfall methodologies and covered on premise and cloud (Azure) deployments.

Principal Technical Program Manager• Demonstrated strong leadership on managing end to end multi-million dollar complex development and integration projects/programs on SaaS / cloud computing, on premise hosting and embedded technology stack.- Multi-million dollar engagements/deals on automatic speech recognition, natural language understanding and text to speech offerings while engaging with customers from pre-sales cycles through launch and beyond.- Led company’s Dragon TV, Handset, Wearable and IoT projects (cloud and on-premise hosted offerings) to a successful launch with a high customer satisfaction. Led new Mix solution launch for a strategic customer to enable self service features.- Was a trusted advisor to the customer on refining requirements / use cases, mapping gaps and working with Product Management and Engineering to define, plan, and implement solutions to address those gaps.• Collaborated with Sales team in formulating SOWs, HSA/HSO agreements based upon customer vertical/domain.• Enabled revenue growth and increased customer footprint by accurately forecasting quarterly/yearly revenue and traffic.• Effectively led cross-functional project team management across geographies and cultural differences to achieve best results.• As a delivery manager ensured highest level of service and operations of post launch accounts. Maintaining SLAs and availability requirements. Portfolio covered over a billion transactions per month and about 10 to 20 million end-users.• Enhanced end-user experience by deploying an effective governance process to closely manage technical issues / new requirements, account growth and reporting/review needs while working closely with customer implementing new offerings or proposing specific recommendations on improving service.• Led process improvement initiatives to achieve efficiencies and consistency within the organization.

• Led a broad IT managed services portfolio within the Energy & Utilities industry that covered Corporate Finance/HR, Oracle CRM suite, IVR/EAI Self Service, Credit and Collections, Energy Supply, Work Management/Supply Chain, Operations & Engineering, and Field Automation with 60% global component supporting over 50 mission critical IT applications.• Accountable for overall delivery on the account, meeting contractual obligations / SLAs. Multi-million dollar revenue generation. • Met and exceeded aggressive revenue and gross profit targets for my organization by deploying right resource mix including global resources and contractors (between 15 and 50 resources) and managing other costs.• Accountable for the successful delivery of multiple projects and securing follow-on work.• Worked closely with client organization in formulating and periodically reviewing the tactical and strategic goals & recommending solutions that align with organization objectives.• Was instrumental in establishing first of a kind global delivery model for Utility client. • Oversaw NSTAR/NU merger related work for client, actively involved in the contract renewal RFP process for the entire portfolio. • Managed continuous improvement governance demonstrating quantifiable reduction in application maintenance costs year-to-year. • Instrumental in establishing and institutionalizing a PMO methodology to achieve CMMI SDLC compliance.• Partnered with client to achieve SOX compliance on various platforms and application areas IBM supported.

Consulting for IBM at NSTAR - Business Analyst and a Database Administrator architected and delivered the migration of Credit & Collections System from open VMS platform on to Solaris platform, Indus Passport GAS System/Outage data mapping & migration, provided Oracle DBA v 7.x, 8.x support.

Customer Services and Billing System (CSB) consolidation after merger of DTE with MichCon Gas for Detroit Edison, Michigan. Was responsible for conducting gap analysis, for possible design deviations, managing System/Integration testing and securing User Acceptance Testing signoff by client.

Consolidation of GE Leasing solution in Europe.

CNC ENGINEER