Andrea Seibel Email & Phone Number

As a Systems Design Engineer for this national integrator of mobility systems, my responsibilities included, but were not limited to the following:• Project Management• Product Management• Coordination and Management of Multiple Vendors• Serve as Liaison between Customer and Development Team• Deployment Scheduling• Large Scale Customer Implementations• Integration of Data• “Go Live” Onsite Support• Problem Resolution• Technical Support for SaaS, COTS, and Custom Applications• Quality Assurance Testing

I evaluate our customers’ network architecture in preparation for implementing logistics software including database. If an existing customer has need to merge, or upgrade multiple databases I prepare their network, fulfill the request then confirm user access has been achieved by configuring either Terminal Services or publishing our application in CITRIX. While implementing our software, part of my duty is to help our customers resolve networking problems. I design customized end-user training in the customer's environment to not only make them proficient in using our product, but to help them implement unique solutions to meet their business needs. Due to the rapidly produced enhancements and potential problems implementing them can cause, I document best practices and work-arounds to allow for standard solutions when newly discovered common network problems or software issues are found.

Manage new customer installation projects of VoiceLog's newest product, onsite call recording servers. This position requires a detailed approach in resolving the problems that arise when providing a product designed to produce a uniform result on multiple platforms of unique customers' networks. I work closely with teams from my company and our customers' teams from the purchase of our product through installation insuring that each project is completed on time.

While managing the customer service department, I was in constant contact with a large customer base and assisted them in using custom software to interact with data we collect and maintain of sales made. Other responsibilities include: * Troubleshoot system issues * Assess new customer projects and follow them through to completion * Supervise customer service agents * Train new customer service agents * Maintain and create customer accounts * Create all customer reports * While on-call function as customers' main point of contact * Provide and create documentation on use of system tools for training purposes At VoiceLog, I have worked with a true team in that all members work together to make a better product for our customers. I have learned that there is no job that cannot be completed when everyone does all they can do instead of only what they have been instructed to do.

As a Help Desk Agent, I was responsible for: * All First level support * HEAT Administration * Routing higher level requests to appropriate personnel * Assisting Telecom/LAN/WAN with specialty projects * Deskside support * Account management Applications supported: Windows NT 4/2000 Workstation , Office 97/2000, Outlook, Adobe Acrobat Reader5 , Winzip, Norton Anti-Virus, ScriptLogic, Dameware, HIP, EPR, Host Access, Internet Explorer 6, PC Anywhere, MS Publisher 97, MS Project, Frontpage, CenteVu, Game Show Pal, CITRIX While; worked closely with management to design the ticket tracking database HEAT. I implemented all requested modifications to this database. As a HEAT Administrator, I maintained all back ups of the HEAT database, created new user profiles, resource accounts, maintained tables, and created all automated tasks.

While working at Vantage Place, I was responsible for: * Assessment of client skill level * Documenting client contacts including monthly/yearly reviews * Assisting in setting and achieving treatment goals * Crisis intervention * Teaching community living skills * Monitoring medications

As an Instructional Aide, I was responsible for: * Writing daily behavior reports tracking student behavior * Assisting the students with schoolwork * Working with a clinical team to design and implement behavior modification plans * Tracking student behavior * Teaching social skills * Teaching proper hygiene * Administered psychotropic medication * Crisis management including using physical intervention to insure safety when students became dangerous During my time with NVS, I conceptualized and implemented a community work program, which allowed students to explore their job interests by working at local businesses. I networked with local business owners, explained my concept and solicited their participation in the student apprenticeship program. My efforts resulted in six successful long-term student placements.

Education record

Education record

Associate

Education record

Education record

Education record

Education record

The Science

of hypnosis and the use of hypnosis in a clinical setting