𝗔𝘀𝗲𝗹 Llana Ugalde Pmp, Csm. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada.

Toronto, Ontario, Canada

Manage the delivery of Risk and Social & Sustainability implementations of IsoMerix EHSQ platform for two mining companies in Latin America. Lead two cross-functional remote teams comprised of business analysts, technical consultants and IT developers.Key Contributions:• Delivered Pan American Silver’s Social & Sustainability implementation with 16% budget savings.• Managed Cerrejon’s project scope increase through two change orders totaling $110K USD.• Assisted company’s professional services VP improving current project management process and documentation for North American offices using confluence and JIRA platforms.

Toronto, Ontario, Canada

Orchestrated the concurrent delivery of eight implementations of EHSQ solutions, within eleven months, for top educational, health, retail, and manufacturing institutions. Collaborate with cross-functional teams comprised of project managers, health consultants, developers, and test personnel to coordinate the delivery of new health and safety applications and features. Steer development with project team meetings and documentation, release playbooks, and quality assurance reviews. Key Contributions:• Enabled quicker and more efficient software project implementations for various clients including 20% savings for the University of Kentucky, 27% savings for Levi Strauss & Co., 29% savings for U.S. Steel, 34% savings for Honeywell, and others.• Served as the main point of contact for premium customers including requirements elicitation to improve Cority’s core platform functionality with new features like barcode scanning.• Co-authored company’s new pricing tool to transform sales requests into concrete project tasks with the recommended number of hours, roles and budget allocations. • Won a proposal, with a statement of work, securing a $300K USD implementation contract from a U.S. governmental agency.

Paris Area, France

Presided over the activities of five direct reports during medium to large data quality, system propagation, and new data source integration projects. Tracked project progress and cost and devised functional specifications while transitioning the organization from in-house enterprise resource planning (ERP) software to the automation of many back-office functions. Composed detailed project, risk mitigation, budget, and user acceptance testing plans for Salesforce Service Cloud CRM system enhancements. Regularly communicated project status, concerns, and potential work stoppages to internal teams and client management and followed up for timely resolution.Key Contributions:• Delivered multiple data quality projects to synchronize an inhouse ERP system and Europcar’s Salesforce Sales Cloud. Projects included five new daily ETL data flows, 50 booking and rental aggregated KPIs, a new real time signup customer process, and the migration of over 150M booking and rental records.• Led a customer-centered project that allowed Europcar to obtain a 360-degree view of their most profitable customer segment. The release included new services like real-time program sign-up and secure mile points redemption resulting in a boost in customer rental booking satisfaction.

Paris Area, France

Short term contract centered on managing project plans, coordinating marketing and technical teams’ efforts, and defining user acceptance test (UAT) strategy for an inhouse CRM platform for Proctor & Gamble (P&G). The platform helped realize a wide range of technical and business goals for work sites in over 20 countries. Liaised between technical and business teams propelling a stalled project by eliciting requirements, ordering asks by priority, and converting business requests into technical specifications. Key Contributions:• Formulated a robust project plan that included risk mitigation, stakeholder communication, user acceptance, governance, and test cases. • Created a UAT strategy document that served as a template for future projects’ which encompassed testing timelines, risk management, and escalation procedures. The document covered testing operations for multiple platforms including mobile, tablet, and PCs.• Built prototypes of the CRM in Axure to better illustrate functional business requirements for technical teams.

Mexico City Area, Mexico

Recruited from SKY, based on top achievements, to create informative and robust reporting solutions in SAP, Salesforce, and proprietary software. Quarterbacked business process improvement recommendations, aligned IT functions and capabilities around annual business goals, and prioritized projects around pain points and the highest return on investment.Key Contributions:• Oversaw the successful implementation of the cyclic inventory process in SAP, with a lift of $218K USD per year, which offered better warehouse management and the reduction of team’s visits from three times to once a year. • Improved the price authorization process for Dupont Protection Technologies, with a Six Sigma green belt project, for a positive impact of $30K USD per year and a sharp reduction in pricing errors. The volume of discounts, as recompense for incorrect pricing, was cut in half with automatic updates sent to sales managers.

Mexico City Area, Mexico

Oversaw task prioritization based on stakeholders’ requirements, issue mitigation, and time and cost estimates for customer and billing system projects. Propelled development efforts, with a $2.5M budget, by removing impediments, negotiating with vendors, escalating project team requests, and directing team activities. Assessed release-related risks, formulated rollback contingencies, and headed after action reviews for lessons learned. Key Contributions:• Established project strategy for the $20M overhaul of the organization’s customer relationship management and billing software.• Integrated disparate project plans into one unified plan that covered all requirements and allowed the timely overhaul of the Siebel and Oracle business relational management tools for Sky. The revamp of the business tools included the setup and configuration of development, test, and product environments.

Mexico City Area, Mexico

Spearheaded the HSBC corporate connection department, with daily average file transfers to the bank’s core systems worth $5M. Negotiated across business and technology departments to prioritize projects and defined best solutions for business needs. Key Contributions:• Led a five-person team in an $3M project that enhanced, monitored, and administered the Gentran Integration Suite (GIS) system in production. Successfully constructed a process that maintained operations and built in functionality that allowed remaining on par with key competitors. • Reversed engineered processes, while assuming ownership of the system, due to prior lack of documentation or employee training and unconnected tasks that were performed by several departments. Repaired historically strained relationships with IT and business departments using transparent communication around risks, concerns, delays, and deadlines.• Reduced the setup of new clients in the systems by four and a half months allowing a wider customer base in Mexico.• Improvements led to HSBC being recognized as the preferred banking institution for corporate payment processing in Mexico and allowed the bank to comply with the Mexican Tax Authority best practices.• Recognized with direct reports, by the Director General of HSBC Mexico, upon the successful implementation of the GIS solution.

Greater Boston Area

Developed, integrated and implemented business-to-business EDI solutions for consumer goods clients to help streamline electronic commerce-based information through Delta and Gentran server applications

Madrid Area, Spain

As an experienced SAP associate, developed best possible solutions to clients for installing, configuring, and administering newest SAP releases at IBM datacenter in Madrid.Chosen from rigorous selection process upon finishing MS; only 20 students of 330 were selected

Bilbao Area, Spain

•Developed Cobol and C-language programs in the investment funds department of Bilbao Bizkaia Kutxa Bank (BBK), to compile consumer behavior reports to offer new financial products, such as mortgage plans

Ms, Engineering Management

Graduated from the Gordon Institute, a business program for engineers with a focus on problem-solving, negotiation, new product.

Ms, Computer Engineering/Sap, Program Specialized In Sap R/3 Consulting And Implementation

Bs, Computer Engineering