A capable Relationship Officer, skilled in establishing long-term relations with existing and potential customers. Capable of providing seamless customer experience to maintain High customer satisfaction and loyalty, evaluation capabilities, as well as excellent communication skills, Self-motivated, with demonstrated experience in the Banking industry and relationship management.
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Loyalty SpecialistMetlifeDubai, United Arab Emirates -
Relationship OfficerAdib - Abu Dhabi Islamic Bank Mar 2021 - Aug 2022Dubai, United Arab Emirates• Used consultative techniques to understand customer needs and make strategic referrals to business partners.• Managed customer relations on an ongoing basis to maximize customer retention and increase customer base.• Achieved assigned targets among various products of wealth management, loans, and cards.• Increased branch sales volume in 2021.• Provide consultation to priority customers with their financial assets in terms of investments.• Made customers aware of current and new programs and services.• Completed opening and closing functions to meet operational needs.• Assisted customers with opening accounts and signing up for new services.• Handling Customer Complaints and managing solutions and follow-ups.• Analyzed complaint root causes to identify improvement areas. -
Customer Service ExecutiveEmirates Nbd Dec 2019 - Mar 2021Dubai, United Arab Emirates• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.• Adhered to bank policies and consistently achieved quality standards.• Educated customers on company systems, form completion, and access. -
Customer Service RepresentativeEmirates Nbd Sep 2017 - Dec 2019Dubai, United Arab Emirates -
Account Receivable ClerkHkdc Feb 2017 - Aug 2017United Arab Emirates• Follow up with customers about repayment plans.• Assist customers with repayment strategy and schedule of payments.Report all necessary information to the Accounting and Finance department. -
Customer Service RepresentativePerfect Solution Llc. Jan 2015 - Oct 2015Egypt• Greeting customers in a friendly, professional manner.• Answering telephonic and e-mail inquiries in a timely manner.• Advising members of outstanding co-payments.• Providing extant and prospective members with the details of network providers.• Cross-Sell medical products provided by related insurance. -
TraineeArab Petroleum Pipelines Company " Sumed " Jul 2011 - Aug 2011Egypt• work on employee transfers • current external capital business • dealing with local and foreign commercial banks by managing the financial sector.• Tax Accounting
Asem Abdo Education Details
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English Accounting Major
Frequently Asked Questions about Asem Abdo
What company does Asem Abdo work for?
Asem Abdo works for Metlife
What is Asem Abdo's role at the current company?
Asem Abdo's current role is Loyalty Specialist.
What schools did Asem Abdo attend?
Asem Abdo attended Alexandria University.
Who are Asem Abdo's colleagues?
Asem Abdo's colleagues are Dustin Jenkins, Manuel Wright, Francis "skip" Deady, Anthony Henderson, Kristen R. Curry, Rania Touma, Marvin Reinke.
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