• Used consultative techniques to understand customer needs and make strategic referrals to business partners.• Managed customer relations on an ongoing basis to maximize customer retention and increase customer base.• Achieved assigned targets among various products of wealth management, loans, and cards.• Increased branch sales volume in 2021.• Provide consultation to priority customers with their financial assets in terms of investments.• Made customers aware of current and new programs and services.• Completed opening and closing functions to meet operational needs.• Assisted customers with opening accounts and signing up for new services.• Handling Customer Complaints and managing solutions and follow-ups.• Analyzed complaint root causes to identify improvement areas.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.• Adhered to bank policies and consistently achieved quality standards.• Educated customers on company systems, form completion, and access.

• Follow up with customers about repayment plans.• Assist customers with repayment strategy and schedule of payments.Report all necessary information to the Accounting and Finance department.

• Greeting customers in a friendly, professional manner.• Answering telephonic and e-mail inquiries in a timely manner.• Advising members of outstanding co-payments.• Providing extant and prospective members with the details of network providers.• Cross-Sell medical products provided by related insurance.

• work on employee transfers • current external capital business • dealing with local and foreign commercial banks by managing the financial sector.• Tax Accounting