Asem Abdullah Email and Phone Number

• Maintaining and administrating the Server 2008, 2012, 2012 Active Directory and 2016 Exchange Server.• Enforcing account security and restricting through group policy.• Monitoring and maintaining DNS services.• Monitoring and maintaining DHCP services.• Maintaining and managing ISA server 2008 and 2012 for Network security and Interne access control and Printer server.• Designing and implementing a Backup plan for AD.ISA server.• Back up company database system and files.• Manage virtual and physical servers with Windows Server 2003 – 2012 R2 and RHEL operating systems.• Manage Active Directory, Microsoft Office 365, and server and workstation patching with SCCM.• Manage the physical and virtual environment (VMware) of servers.• Have familiarity with MS SQL server, windows clustering, domain controller setup, exchange server, mailbox, replication and group policy.• Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for both systems and servers.• Perform and test routine system backups and restores.• Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations.• Develop required reports in response to business user and management needs.• Manage vendors, outsourcers, and contractors to secure software products and services.• Construction and manage the physical environment of the servers room and racks including cable management, documentation.• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and appliances security systems.• Make liaising between different departments and staffs in same department.• Write monitoring & evaluation reports about work going staffs activities and customers or donors Complaints.• Training new staffs on their duties and works.

•Work with end users to identify and deliver required PC service levels.• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products or devices (LAN, WLAN, join antenna).• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.• Receive and respond to incoming calls, and/or e-mails regarding PC and/or hardware problems.• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.• Monitor and test PC performance and provide PC performance statistics and reports.• Construct, install, and test customized configurations based on various platforms and operating systems.• If necessary, liaise with third-party support and PC equipment vendors.• Provide guidance to junior members of the team if required.• Conduct research on computer products in support of PC procurement and development efforts.• Evaluate and recommend hardware products for purchase.• Write technical specifications for purchase of PCs and related products.• Recommend, schedule, and perform PC, network equipment, hardware and peripheral equipment improvements, upgrades, and repairs.

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.• Sets up and configures desktop computers, peripherals and accounts assigning security level.• Installs software and installs and repairs hardware and peripherals.• Tests programs.• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.• Maintains systems and databases.• Administers user accounts.• Designs and produces basic reports.• Sets up and submits production jobs and edits and debugs computer output.• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.• Arranges for distribution of output to customer.• Contributes to unit goals by accomplishing related duties as required.• Planning and configuring computer classes to meet the course's needs.• Responsible for maintaining computer Labs classes of the center.• Performing daily check-outs of the systems and reporting all computer.• In-charge of the devices store.