Revenue Assurance Team Leader
Kuwait
• Successfully mentoring and coaching the RA team to apply and master RA best practices, KPIs, controls, reporting and activities to ensure maximum accuracy and productivity• Supporting, facilitating and coordinating with RA team to manage the tasks and activities to meet top management objectives, expectations and pre-agreed deadlines• Allocating, supervising and managing data validation, KPI implementation, testing and UAT for revenue streams of postpaid, prepaid, interconnect and roaming services (voice, SMS, MMS, GPRS, VAS and 3G)• Planning annual activities in terms of projects, upgrades, new platforms, installations and new revenue streams• Ensuring translation of proposed business requirements into correct application configuration and controls• Defining, analyzing and understanding the data sources that need to be considered for traffic and revenue, determining which will be monitored and included in RA reconciliations and supporting business decisions on recommended data sources for rating and reporting• Ensuring the effective development and documentation of RA processes and procedures• Developing reports and performing subscriber profile reconciliations, CDR day-wise/hour-wise trends, rating and billing checks, rejection/suspended calls analysis and roaming CDRs reconciliation• Additionally completing dormant subscribers analysis, revenue reconciliation, End-to-End switch to billing analysis, Inter-connect assurance reports and deferred revenue analysis• Working closely with vendors, IT data center and facility management teams to resolve day to day issues related to ETL engine, data transfer, system performance, back-up and storage• Identifying, quantifying, reporting and mitigating revenue leakage areas• Highlighting and communicating potential improvements with other departments to maximize revenues
