Leadership & Strategy: • Develop and execute a long-term vision and strategic plan for the company.• Set clear goals and objectives for all departments.• Oversee all aspects of the business, including sales, marketing, operations, finance, and human resources.• Stay informed about industry trends and identify new market opportunities.Financial Management: • Develop and manage the company budget.• Secure financing as needed to support growth initiatives.• Monitor and analyze financial performance metrics to ensure profitability.Customer Focus: • Ensure exceptional customer service and satisfaction.• Develop strategies to attract new customers and retain existing ones.• Maintain a strong reputation for quality, reliability, and value.Team Building & Culture: • Recruit, hire, and develop a talented team of employees.• Foster a positive and collaborative work environment.• Empower employees to take ownership and make decisions.Operations Management: • Oversee the day-to-day operations of the company to ensure efficiency and productivity.• Implement and maintain effective systems and processes.• Manage inventory and ensure the availability of necessary parts and supplies.Additional Responsibilities: • Develop and maintain strong relationships with vendors and partners.• Represent the company at industry events and conferences.• Stay current with advancements in technology and computer repair practices.

1. Product Development• Own hosting product development life cycle • Supervise hosting product TTM process2. Marketing• Monitor competition activities• Plan for marketing campaigns • Prepare communication content• Review product pricing & maintain price lists 3. Sales• Monitor sales performance• Supervise revenue recognition• Monitor sales/revenue reporting• Support presales activities• Support sales teams• Manage customer contracts 4. Support• Design support process, workflows and SLA's • Technical support for customers• Manage technical escalations to vendors• Monitor customer feedback5. System• Manage system operations• Manage system accessibility • Supervise system upgrades• Plan and supervise system reports development• Implement new products on system 6. Operation• Manage vendors• Supervise operational SLA's• Develop performance dashboard • Manage customer implementation projects• Provide training for new products• Manage customers field visits• Monitor online portal/shop • Discontinue obsolete products

• Coordinate day-to-day execution of the innovation process• Identify and implement changes to the innovation process• Identify exceptions and deviations, as well as management of these situations• Ensure the standards and procedures are being followed• Identify and implement innovation process improvement• Act as focal point for innovation process, communicate with clients, service providers, and management• Facilitate resolution of issues with items not complying with the innovation process• Performing day to day innovation process administration• Ensure completeness and integrity of information collected to conduct daily operationsProducts Delivered:•Mobinil Drive / Orange Cloud (online storage)•LinkView / Surveillance (surveillance cameras)•Mobinil Contact Services / Orange Contact Services (Genesys)•VPN over ADSL (Connect2work “Branches”)•WAN Optimization•Business Grade Router

In charge of Consumer, SME, Corporate, and New Business Opportunities.• Handle Product launches on time compared to the product scope and contract with vendors if any• Review the signed contract with the vendors to make sure everything is clear and vendor has the same expectation we have• Represent a single point of contact between Innovation center team & the different implementations teams during product launch plan to make communication easier• Execute and Monitor project plan to determine weaknesses & conflicts and suggest solutions• Facilitate Stakeholders meetings to review performance and discusses successes, concerns and mistakes• Manage the effort of team members and other departments’ stakeholders in order to deliver according to company rules and vendor’s contract• Negotiate with other department's managers to acquire the required resources to deliver the project and launch the new products• Follow up on the daily project team tasks to make sure that they are delivering their tasks on time and with the same mentioned quality• Report overall projects delivery status to the Innovation center director to compare actual Vs targets and for recommendation as well• Recommend corrective and preventive actions along the project life cycle to remove any obstacles that might appear along the way till project closure• Track project milestones and deliverables, and ensure the project acceptance in a satisfactory way• Validate and Communicate project closure procedures inside the organization• Create a knowledge-base for each project and update organizational process assets to have a historical information for future useProducts Delivered:•English Premium League & Olympics 2012 Streaming•Power Soccer Multiplayer Game•LinkGuard Antivirus•LinkDr.•Off-Peak ADSL Package•Wi-Fi Extender•IP Call Center•LinktoWork•Link Demo Room•Mini UPS•Wi-Fi Club Membership•Link Parental Control•Link and Mobinil OEM Modem•DDoS

Manage and execute the PMO projects for Egypt, UAE, & KSA offices.• Deliver project Objectives• Plan, Schedule and follow up on project plan• Ensure projects are implemented within budget and time• Coordinate project tasks between team members• Anticipate risks and control them• Communicate status to stakeholders• Manage the project change management requests• Increase value proposition and benefit realization from the projects under management• Negotiate discount to achieve the lowest project costIn charge of the following projects:• Policies & Procedures manuals for Brokerage, Compliance, and Asset Management• Key Performance Indicators for Asset Management, Investment Banking, Private Equity, Research, Information Technology, Risk, and Compliance business lines• Operational Risk System• Microsoft Client Relationship Management System

Strategic Leadership: • Develop and implement the company's long-term vision and growth strategy for the marketing services industry.• Analyze market trends and identify new business opportunities.• Ensure the company maintains a competitive advantage and adapts to market changes.• Oversee the development and execution of strategic marketing initiatives.Board of Directors: • Provide strategic guidance and counsel to the Board of Directors on marketing-related matters.• Work collaboratively with the Board to set performance goals and monitor progress.• Represent the company's interests at Board meetings and other external functions.Executive Team Leadership: • Act as a mentor and advisor to members of the executive team.• Provide strategic guidance and support on critical marketing decisions.• Promote a culture of collaboration and innovation within the leadership team.Stakeholder Relations: • Develop and maintain strong relationships with key stakeholders, including investors, partners, and industry influencers.• Represent the company at industry events and conferences.• Promote the company's brand and reputation in the marketplace.Company Culture: • Champion a positive and productive company culture that fosters creativity, innovation, and high performance.• Promote ethical business practices and social responsibility initiatives.

• Ensuring that an effective project management system is established, and setting project standards to effectively handle change; issue and risk management• Participating in Steering Committee meetings• Building an appropriate project team, and maintaining morale throughout the project• Completing the project on time and within budget while maintaining a high level of customer satisfaction• Owning, developing and maintaining the project plan• Producing and maintaining the Statement of Work• Using the Change Management System to manage changes to the project plan• Escalating issues when top management action is required• Keeping project stake holders up-to-date with the project progress• Producing the project completion report• Managing project risksManaged and delivered projects for the following clients:• Telecommunication Egypt (Network Infrastructure)• Etisalat (Unified Communication)• TE Data (Tipping Point and Blue Coat)• Xceed (Core Network Upgrade)• Sahara Petroleum Services Company• Tecnomare (Network Infrastructure)• Agiba Petroleum• International Egyptian Oil Company (IP Telephony, Security, & Wireless upgrade)• Americana Group (Disaster Recovery)

•Prepare & Validate project plans•Planning, monitoring and controlling the project through defining and applying project management related methodology•Proactively Identify project related issues through logging, assessing, prioritizing and conducting corrective actions for resolving the pending issues in subject•Conducting Project Kickoffs, Project Closure Activities, Project Execution Plans•Managing People and developing others•Building strong relationshipsCMMI ATM (Appraisal Team Member)Major contribution in company being awarded CMMI Level 2 in SE (System Engineering)IT Manager•Maintain and upgrade and configure administrative systems•Build the IT organization as required to support the business•Diagnose and resolve computer software and network problems•Direct and manage information technology strategic plans, policies, programs to accomplish corporate goals and objectives•Resolve cross-platform issues in a networked environment•Lead the development of business applications, to deliver on the different corporate activities of the company•Perform software upgrades in order to ensure compatibility and license compliance•Develop and maintain corporate IT policies aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems•Configure new systems and train new employees on software specifically related to their respective job responsibilities•Maintain & manage contact with IT suppliers and maintain knowledge of current technology•Maintain a secure, reliable and virus-free networked computer environment•Assist and implement IT disaster recovery plans•Advising the management on all technology issues that may affect corporate strategyIn charge of the following:•Deploying SharePoint Portal Server 2003•Deploying Windows Server 2003•Deploying Windows 2003 Active Directory•Managing Windows Server 2003 Infrastructure•Deploying ISA 2004•Deploying Symantec AV Corporate Edition 9

(SPS) – BP (British Petroleum) – migrating from COE4 (Common Operating Environment 4.0) to BP Passport•Pointing out and explaining the new features in Windows XP •Pointing out and explaining the new features in Office 2003, and especially Outlook 2003 •How to use Windows Messenger •How to access and use the OWA (Outlook Web Access) •How to use Windows SharePoint Services •How to use MyMeetings, which replaces NetMeeting •Explain and show how to access the internet using different connection types - (Dial-up, Broadband, LAN, & Wireless) •How to use iPass, which is used for remote dial-up •How to use iRAS, which is used to connect to BP resources when away from the officeHelp Desk Technician – SEGas (Spanish Egyptian Gas) in Damietta – Gained experience in using and configuring IBM Lotus Notes•Configurations, administration and troubleshooting local servers•Software and hardware upgrades, backup/recovery, performance and disk space monitoring, printer and queue maintenance, and file system maintenance•Installation, configuration and troubleshooting of local intelligent work stations (PCs, Laptops, etc.)•New software installation, memory management configuration, network software configuration upgrades to workstation hardware/software and general user assistance with various workstation softwareMicrosoft Certified Instructor – delivered a variety of courses to:•ELNG (Egyptian Liquefied Natural Gas)•EAB (Egyptian American Bank)•Namru-3 (Naval Medical Research Unit 3)•WHO (World Health Organization)•British Council•Bapetco (Badr Petroleum Company)•Movenpik•AventisProgram Supervisor – in affiliation with America-Mideast Educational and Training Services (AMIDEAST) – Basic Business Skills Acquisition Program – Heliopolis and Assiut – teaching various computer courses including Windows 2000 Professional, Typing, MS Office 2000, Internet, MS Project 2000

Computer Instructor – in affiliation with America-Mideast Educational and Training Services (AMIDEAST) – Basic Business Skills Acquisition Program – Assiut – teaching various computer courses including Windows 98, Typing, MS Word 2000, MS Excel 2000, Internet, MS PowerPoint 2000, MS Access 2000, MS Outlook 2000, MS Project 98. Additional tasks handled:•Setting/marking exams•Labs PCs hardware/software maintenance•Connecting internet to labs•Managing internal network in labs