André Serrazina
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André Serrazina Email & Phone Number

Technical Advisory Manager | Customer Advocacy | Technical Support | Escalation Management at SugarCRM
Location: Portugal 10 work roles 2 schools
1 work email found @sugarcrm.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email a****@sugarcrm.com
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Current company
SugarCRM
Role
Technical Advisory Manager | Customer Advocacy | Technical Support | Escalation Management
Location
Portugal
Company size
469 employees

Who is André Serrazina? Overview

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Quick answer

André Serrazina is listed as Technical Advisory Manager | Customer Advocacy | Technical Support | Escalation Management at SugarCRM, a with 469 employees, based in Portugal. AeroLeads shows a work email signal at sugarcrm.com and a matched LinkedIn profile for André Serrazina.

André Serrazina previously worked as Senior Technical Advisory Manager at Sugarcrm and Technical Advisory Manager at Sugarcrm. André Serrazina holds Bacharol, Information And Comunication Technology from Universidade De Aveiro.

Company email context

Email format at SugarCRM

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{first_initial}{last}@sugarcrm.com
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Profile bio

About André Serrazina

Hands-on Technical Advisory Manager with 10+ years of Experience in the CRM space. I like to solve problems. Throughout my career, my focus has always been on helping customers make the most of the CRM platform.I love interacting with people from different backgrounds and skill sets. The tools I use the most are LAMP stack, git and bash.I am also passionate about the outdoors and endurance sports 🏊🚴🏃

Listed skills include Siebel, Sql, Php, Html, and 16 others.

Current workplace

André Serrazina's current company

Company context helps verify the profile and gives searchers a useful next step.

SugarCRM
Sugarcrm
Technical Advisory Manager | Customer Advocacy | Technical Support | Escalation Management
cupertino, california, united states
Website
sugarcrm.com
Employees
469
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Company profile
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10 roles

André Serrazina work experience

A career timeline built from the work history available for this profile.

Senior Technical Advisory Manager

Current
Sugarcrm

Portugal

Feb 2023 - Present

Technical Advisory Manager

Current
Sugarcrm

Munich Area, Germany

- Issue troubleshooting and problem-solving for escalated customers - Instance reviews and advisory on best practices- Cloud migration shepherding. From compatibility assessment, migration and post-migration support- SOW Scoping and implementation

Dec 2019 - Present

Technical Support Engineer

Sugarcrm

Munich Area, Germany

- Responsible for delivering 2nd tier support to all SugarCRM customers and partners throughout the EMEA region.

Apr 2017 - Dec 2019

Support Specialist

Sugarcrm

Munich Area, Germany

- Triage inbound phone calls, cases and emails- Responsible for delivering tier 1 application support for SugarCRM products- Diagnose, prioritize and resolve tier 1 support issues- Document and escalate technical issues to tier 2 support engineers

Jan 2015 - Mar 2017

Crm Consultant

Novabase

Lisboa

Jan 2012 - Jan 2014

Web Developer

Ci2T

Madrid Area, Spain

web developer under the INOV Contacto internship program.

Jan 2011 - Jul 2011

Freelancer

Reflexoweb

This is a start-up Web Development group. We work mostly with php/Mysql.

Mar 2009 - Jun 2011

Informatics Teacher

Iefp

Lisbon Area, Portugal

Sep 2010 - Jan 2011

Web Developer And Moodle Developer

Desarollo Web Granada

Granada, Spain

Intern with Leonardo Da Vinci Program.

Sep 2009 - Mar 2010

Trainee

Eduweb

I worked there doing my curricular Internship. Working with HTML, PHP and Flash.

Feb 2008 - May 2008
Team & coworkers

Colleagues at SugarCRM

Other employees you can reach at sugarcrm.com. View company contacts for 469 employees →

LH Lizzie Heywood Lizzie Heywood Colleague at SugarcrmGreater Reading Area, United Kingdom View → JR Jamie Raffle Jamie Raffle Colleague at SugarcrmPittsburgh, Pennsylvania, United States View → QS Qa3 Sugar Qa3 Sugar Colleague at SugarcrmCupertino, California, United States View → RT Rajesh Tomar Rajesh Tomar Colleague at SugarcrmSaharanpur, Uttar Pradesh, India View → LA Lalitha Alla Lalitha Alla Colleague at SugarcrmAndhra Pradesh, India View → MS Morgan Sadowski Morgan Sadowski Colleague at SugarcrmAtlanta, Georgia, United States View → ND Nicole Downing, Pmp Nicole Downing, Pmp Colleague at SugarcrmTewksbury, Massachusetts, United States View → JS Jeremy Shockley Jeremy Shockley Colleague at SugarcrmAustin, Texas, United States View → DD Diana Deculescu Diana Deculescu Colleague at SugarcrmCraiova, Dolj, Romania View → TS Tomasz Szklarski Tomasz Szklarski Colleague at SugarcrmGreater Sydney Area, Australia View →
2 education records

André Serrazina education

FAQ

Frequently asked questions about André Serrazina

Quick answers generated from the profile data available on this page.

What company does André Serrazina work for?

André Serrazina works for SugarCRM.

What is André Serrazina's role at SugarCRM?

André Serrazina is listed as Technical Advisory Manager | Customer Advocacy | Technical Support | Escalation Management at SugarCRM.

What is André Serrazina's email address?

AeroLeads has found 1 work email signal at @sugarcrm.com for André Serrazina at SugarCRM.

Where is André Serrazina based?

André Serrazina is based in Portugal while working with SugarCRM.

What companies has André Serrazina worked for?

André Serrazina has worked for Sugarcrm, Novabase, Ci2T, Reflexoweb, and Iefp.

Who are André Serrazina's colleagues at SugarCRM?

André Serrazina's colleagues at SugarCRM include Lizzie Heywood, Jamie Raffle, Qa3 Sugar, Rajesh Tomar, and Lalitha Alla.

How can I contact André Serrazina?

You can use AeroLeads to view verified contact signals for André Serrazina at SugarCRM, including work email, phone, and LinkedIn data when available.

What schools did André Serrazina attend?

André Serrazina holds Bacharol, Information And Comunication Technology from Universidade De Aveiro.

What skills is André Serrazina known for?

André Serrazina is listed with skills including Siebel, Sql, Php, Html, Web Development, Xml, Databases, and Javascript.

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