Enterprise Solutions and Services in Information Technology Accountable for providing vision and leadership in developing and delivering an IT Strategy that is fully aligned with business needs, and that focuses on critical areas including reporting, business process efficiencies, integrated communications systems, IT security and standards, and building internal team capabilities to deliver excellence in IT projects and operational supportCollaborate with Various Industry Leading Vendors/Partners/Business to provide end-to-end ICT solutions across the region Helping and Assisting Organizations in Digital Transformation and the Cloud Journey

> Established productive, professional relationships with key personnel in assigned partner accounts and set of end customer accounts.> Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and maintain customer loyalty.> Meet and exceed assigned targets for profitable sales volume and strategic objectives in assigned accounts. > Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. > Assess, clarify, and validate accounts needs on an ongoing basis and Develop comprehensive Business/Accounts plans for large partners and customers.> Manage potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement. > Lead solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.> Encourage a trusted loyal customer/partner relationship by engaging directly with end-user to increase partners reach & grow their chances of winning.> Respond to assigned marketing leads and proactively hunt for new customers to sustain additional streams of revenue > Ensure Customer/Partner readiness by delivering regular updates and informative sessions aligning them to company strategy and current technology trends that will help them transform their business. > Act like a trusted Advisor & a consultative seller to our customers & partners.> Support Partners with Technical Pre-sales joint POC , POV and win Projects

- Manage a Team of 35 Staff in various Service Delivery Infrastructure Space-Help create strategic plans to grow the business by aligning with Sales needs and territory demands.- Develop strong, positive relationships with the Sales, Marketing, Channel, Service Delivery and Operations Teams.- Facilitate application of lessons learned and best practices across engagements to minimize risk and maximize value to the customer.- Interface with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements.- Representation as well as speaking engagements at conferences, industry, and marketing events including contribution to social media forums, authoring of white papers, and blogging.- Provide FANATICAL support by driving the value to both potential and existing customers and internal sales teams alike.- Mentoring of other sales and technical individuals in regards to Sales methodologies and Technical specifications.- Engaged as technology and industry resource for key Customers.- Work closely with Enterprise Sales Teams, Account Executives, as well as the CTO to build relationships and opportunities with key customers.- Helps translate computing vision into solution strategies for customers.- Keeps self and extended sales teams informed about relevant Technology trends.- Coordinates with sales team managers to proactively engage high priority/profile customers as an industry technology expert.- Engage with Principles to build Relationships

To Manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.To Manage the Enterprise Solutions and Services DivisionDuties and Responsibilities- Management of an IT Service Delivery team of 30 , Pre-Sales Team of 6 and be responsible for career development and appraisals.- Definition of service level agreements (SLA’S) related to contracted services.- To manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support.- Ensure SLA’s are achieved and client expectations are met (or exceeded).- To build services relationships with clients.Ensure quality and profitable services are performed to the agreed SLA.- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.- To provide reports to an agreed schedule (or on request), including management and account performance reports.- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.- To develop and facilitate workshops and training courses. Skills - Demonstrable experience of working in an IT Service Management capacity.- Experience of managing suppliers in outsourcing contracts- Proven people management skills.- ITIL Service Delivery qualification- Excellent communication skills.