Asgard Gonzalez
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Asgard Gonzalez Email & Phone Number

Technical Support / Systems Management / Infrastructure Specialist at Shopify
Location: New Plymouth, Taranaki, New Zealand 9 work roles 5 schools
1 work email found @shopify.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email a****@shopify.com
LinkedIn Profile matched
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Current company
Role
Technical Support / Systems Management / Infrastructure Specialist
Location
New Plymouth, Taranaki, New Zealand
Company size

Who is Asgard Gonzalez? Overview

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Quick answer

Asgard Gonzalez is listed as Technical Support / Systems Management / Infrastructure Specialist at Shopify, a company with 7900 employees, based in New Plymouth, Taranaki, New Zealand. AeroLeads shows a work email signal at shopify.com and a matched LinkedIn profile for Asgard Gonzalez.

Asgard Gonzalez previously worked as Sr. Technical Merchant Support Specialist (Remote) at Shopify and Customer Success Representative / Support Advisor (Remote Tech Support) at Shopify. Asgard Gonzalez holds D. Information Technologies - Level 7, Computer And Information Sciences And Support Services, A+ / Valedictorian Honors from Regent International Education Group Nzqa.

Company email context

Email format at Shopify

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{first}.{last}@shopify.com
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AeroLeads found 1 current-domain work email signal for Asgard Gonzalez. Compare company email patterns before reaching out.

Profile bio

About Asgard Gonzalez

• I am a highly experienced certified Information Technology Professional (CompTIA A+, Net+, ICND, NZQA I.T. Level 7), with over 20 years of combined experience in the fields of Technical Support, Networks & Systems Management and Freelance Projects. • 10 years of international experience supervising and managing various multicultural teams specialized on Hotel & Shipboard systems providing Level 1 to 3, direct and remote support for hardware, software, network and satellite communications in a complex business environment housing 80+ servers (Physical and Virtual), 700+ end user workstations and devices, and many other remote international locations worldwide, under specific Service Level Agreements, via ITIL compliant Service Desk ticket systems (BMC Remedy Service, Lotus Notes, iSupport) all within Sarbanes–Oxley standards.• 4+ years of experience supporting SaaS and world leading eCommerce platforms, with ease to assimilate all kinds of new technology solutions and their direct application to other systems already in place.Now based in New Zealand (Permanent Resident), I've been part of great technical teams such as Bidfood Limited (as internal IT Tech Support) and currently working with Shopify New Zealand, in the role of escalated Sr. Technical Merchant Support Specialist (Tier2).

Listed skills include System Administration, Data Center, Servers, Networking, and 38 others.

Current workplace

Asgard Gonzalez's current company

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Shopify
Shopify
Technical Support / Systems Management / Infrastructure Specialist
ottawa, ontario, canada
Website
Employees
7900
AeroLeads page
9 roles

Asgard Gonzalez work experience

A career timeline built from the work history available for this profile.

Sr. Technical Merchant Support Specialist (Remote)

Current

New Zealand

 The Technical Merchant Support team is in charge of providing specialized troubleshooting for situations that may have a larger impact on the platform as a whole, or in which our front-line support teams may require live assistance with more complex scenarios via multiple simultaneous live interactions (Slack/Google Meet). In-depth analysis &.

Dec 2018 - Present

Customer Success Representative / Support Advisor (Remote Tech Support)

Auckland, New Zealand

 TheCustomer Success Representative / Support Advisor empowers a diverse range of entrepreneurs around the world through simultaneous live chats, phone calls, and emails. First line of technical support to all services offered by the Shopify platform, including (but not limited to): Store design, product maintenance, order management, store customer.

Aug 2018 - Nov 2018

It Helpdesk Technician

Auckland, New Zealand

 Operations support on the IT Helpdesk. Logging and managing calls through the IT Service Desk system. Active Directory / Exchange support and maintenance (users, groups, mailboxes, distribution groups etc). Support of users Nationwide in all branches through problems with software or equipment - PCs/Laptops/Thin clients, printer and other devices as.

May 2017 - Jul 2018

Night Auditor

Grand Windsor Hotel, Auckland

58-60 Queen Street, Auckland, NZ, 1010

-Night Manager-Daily Financial Balancing-System Backups and financial systems day roll procedures-Creation of daily reports and statistical documentation-Assistance with Check In / Check Out processes, and reservations for guests.-General managing of any issues related to the property or guests during the night shift.- While working at Grand Windsor, I.

May 2016 - May 2017

I.T. Officer

Entry Position: Guest Services Officer (Dec 2005 – 2007)Promotions: Assistant System Manager 3 (2007) Assistant System Manager 2B Assistant System Manager 2A Assistant System Manager 1 I.T. Officer (IT Team Lead)Ships: Mariner of the Seas, Liberty of the Seas, Freedom of the Seas, Explorer of the Seas, Jewel of the Seas, Brilliance of the Seas, Vision of.

Dec 2005 - Jun 2016

Front Desk, Financial Systems

Ritz Carlton Hotel, Cancun

Deep understanding of Guest Satisfaction, in order to proactively predict the guest needs tothe highest standards, being Ritz Carlton the Hotel of choice for many celebrities, fromSingers and Movie stars, to Arabian Royalty.Cross Trained in Financial Systems and Information with option to reside in Grand Cayman,but had to leave the Company due to Hurricane.

Jun 2005 - Nov 2005

Chief Of Logistics And Information

I.Q. Electronics

Responsible for accountability of all incoming deliveries and warehouse shipping, Reports, Inventory Control, Databases, Procedure improvement,New procedure developing for new product accountability and implementation.Warehouse staff management, Invoicing and Logistic control, Developing of processes for new products and production capacity.

Feb 2002 - May 2005

Freelance

Cyberia Multiservicios - Graffix - Freelance

Network AdministratorTechnical SupportSales, repairs and upgrading of PC’s and computer accessories.Graphic Design Publicity prints, and Brand Developing and Marketing designSerigraphyDigital and Vinyl Labeling Plotting, Blueprints, and Large format printingPersonal specialized classes. Teaching of computer basics and software (Introduction to computers.

May 2000 - Jan 2004

Front Desk Guest Services And Executive Center

Plaza Lancaster Hotel

Front Desk and Guest attention.Check In, Check out, management of bills and services, sales terminalsExecutive Center.Technical support and specialized help to the guest concerning services suchas capture, faxing, internet, copy center, scanning, and general Informationservices (money exchange rates, translation, printing, and computer relatedtechnical.

Jan 1998 - Mar 2000
Team & coworkers

Colleagues at Shopify

Other employees you can reach at shopify.com. View company contacts for 7900 employees →

5 education records

Asgard Gonzalez education

D. Information Technologies - Level 7, Computer And Information Sciences And Support Services, A+ / Valedictorian Honors

Regent International Education Group Nzqa

 Helpdesk and User Support  Intro to Structure Language and Programming  Designing and Implementing Networks  Managing Network.

Bachelor Degree, Computer Sciences

Colegio Cristóbal Colón & Colegio De Bachilleres 05

Activities and Societies: Part of workshops and clubs such as: Computer and technology, Theater, Music, Paint and Sculpture.Associates.

General Knowledge And Professional Expertise, Shipboard Systems, Helpdesk Support, Vendor Support, Tourism And Services Industries

Other Strenghts

Good experience with software, hardware and technology in general. Able to troubleshoot most encountered issues requiring little to no.

Information Technologies Technician, Computer And Information Sciences Networking And Support Services, Information Technologies Technician

Technical Education

Universidad Nacional Autónoma de México Course: Advanced English Course: Computer Preventive and Corrective Services Course: Introduction.

FAQ

Frequently asked questions about Asgard Gonzalez

Quick answers generated from the profile data available on this page.

What company does Asgard Gonzalez work for?

Asgard Gonzalez works for Shopify.

What is Asgard Gonzalez's role at Shopify?

Asgard Gonzalez is listed as Technical Support / Systems Management / Infrastructure Specialist at Shopify.

What is Asgard Gonzalez's email address?

AeroLeads has found 1 work email signal at @shopify.com for Asgard Gonzalez at Shopify.

Where is Asgard Gonzalez based?

Asgard Gonzalez is based in New Plymouth, Taranaki, New Zealand while working with Shopify.

What companies has Asgard Gonzalez worked for?

Asgard Gonzalez has worked for Shopify, Bidfood Nz, Grand Windsor Hotel, Auckland, Royal Caribbean International, and Ritz Carlton Hotel, Cancun.

Who are Asgard Gonzalez's colleagues at Shopify?

Asgard Gonzalez's colleagues at Shopify include Yunus Emre Ak, Hamza Nazir, Aqeel Ahmed, Shashank M, and Nabil Chahi.

How can I contact Asgard Gonzalez?

You can use AeroLeads to view verified contact signals for Asgard Gonzalez at Shopify, including work email, phone, and LinkedIn data when available.

What schools did Asgard Gonzalez attend?

Asgard Gonzalez holds D. Information Technologies - Level 7, Computer And Information Sciences And Support Services, A+ / Valedictorian Honors from Regent International Education Group Nzqa.

What skills is Asgard Gonzalez known for?

Asgard Gonzalez is listed with skills including System Administration, Data Center, Servers, Networking, Technical Support, Troubleshooting, Linux, and Windows Server.

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