• I am a highly experienced certified Information Technology Professional (CompTIA A+, Net+, ICND, NZQA I.T. Level 7), with over 20 years of combined experience in the fields of Technical Support, Networks & Systems Management and Freelance Projects. • 10 years of international experience supervising and managing various multicultural teams specialized on Hotel & Shipboard systems providing Level 1 to 3, direct and remote support for hardware, software, network and satellite communications in a complex business environment housing 80+ servers (Physical and Virtual), 700+ end user workstations and devices, and many other remote international locations worldwide, under specific Service Level Agreements, via ITIL compliant Service Desk ticket systems (BMC Remedy Service, Lotus Notes, iSupport) all within Sarbanes–Oxley standards.• 4+ years of experience supporting SaaS and world leading eCommerce platforms, with ease to assimilate all kinds of new technology solutions and their direct application to other systems already in place.Now based in New Zealand (Permanent Resident), I've been part of great technical teams such as Bidfood Limited (as internal IT Tech Support) and currently working with Shopify New Zealand, in the role of escalated Sr. Technical Merchant Support Specialist (Tier2).
Listed skills include System Administration, Data Center, Servers, Networking, and 38 others.