• Sort, scan and sequence and batch mail items• Transferring and loading of a postal trucks• Transfers and dispatching of parcels and packets• Operating and shuttling of corporate vehicles and material handling equipment• Receiving mail items and consistently completing reports and documentation• Lift mail items weighing up to 22.7 kilograms (50lbs)• Performance a variety of sales/customer service activities to ensure complete customer satisfaction

• Supervised and trained 50+ associates and ensured all policies and safety protocols were met for each shift.• Implemented methods that standardized processes to improve efficiency and accuracy of order fulfillment.• Developed collaborative relationships with employees by conducting weekly check-ins to ensure healthy work relations were present and projects were running smoothly.• Effectively presented work forecast models to senior management to ensure that all 5 metrics of success were met on a weekly basis.• Constantly monitoring dock master for upcoming appointments and freight and precisely placing moves for various trailers in the yard to certified dock doors in YMS• Proactively connecting with managers and TOM team regarding any issues with the freight• Assist with production duties, train associates and verify SOP (standard operating procedure) compliance• Successfully trained new managers and leadership in dock procedures and practices.• Aid managers in the expected goal for the week• Ensure all job injuries are reported timely in accordance with established policies and procedures• Provide vacation coverage for Area Managers

• Identify and inform management of compliance issues, safety risks, and improvement opportunities through the conduct of daily, weekly, and monthly audits• Facilitate incident investigation process• Maintain required paperwork to comply with Amazon and OH&S regulations• Enter Safety Incident Information in internal database in a timely manner• Perform safety observations & audits• Train and assist others (Area Managers, safety team members, etc.) to complete their safety audits• Participate in process improvement activities and manage action plans to completion

• Responsible for training of franchises and mentoring the employees.• Reduced variable cost by 7% through tighter controls on overtime expenditures and inventory waste.• Implemented a cross training program to ensure staff members were able to perform confidently and effectively in various roles, which improved processes and workflow in challenging situations.• Utilized marketing skills to enhance customer engagement by 40% on social media platforms through interactive promotions and contests.• Optimized efficiency of business process by tracking employee day to day and biweekly tasks through Microsoft Excel to easily track actionable insights of the team.• Member of a proactive management team responsible for setting up new locations.• Closely monitoring and managing P&L results at reduced costs ensuring high productivity.• Providing effective marketing measures to improve in-store and catering sales.• Ordering of merchandise and products from various vendors.• Assist other store leaders promptly to provide exceptional customer service relationships.

• Completed management training from Krispy Kreme University in North Carolina, United States.• Consistently exceeded monthly sale goals by a minimum of 10% by creating a featured food and beverage program that is now implemented at other restaurant sites.• Trained new staff members on customer service skills, food and beverage knowledge, and health & safety standards.• Collaborated with manager on recruitment strategies, development plans, performance management and employee engagement.• Troubleshooting with technical/mechanical issues of the equipment and parts using power tools and drills.• Set work schedules and control labor according to projected sales while monitoring inventory.• Supervise staff and assign respective duties and review operational checklist for all departments• Responsible for the training of newly hired employees• Head of JHSC and ensure that safety regulations are being followed.