Ash Caveney Email & Phone Number

Oldham, Gb

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Implementation of Service Desk to manage Internal IT user support & requests.• Implementation of Asset Management to monitor deployment of assets and assignment of company assets.• Creation and maintained relationships with 3rd party vendors to allow cost reduction in licencing pricing

Manchester, United Kingdom

• Management of infrastructure deployed within an AWS environment. • Maintenance and deployment of new and existing infrastructure to support core business application.

Manchester, United Kingdom

• First line support via telephone and written communication to application users and troubleshooting of application-based issues• Documenting investigations and providing further documentation to assist future similar enquires and creating training materials.

Santa Cruz De Tenerife, Spain

• As a 3rd line support agent providing solutions and diagnostic resources to complex issues escalated by the 2nd & 1st line support team.• Worked closely with the development team to diagnose bugs and issues. Then relayed recreation steps to the development team to resolve, while providing work arounds to end users while fixes are created and deployed.

• Primarily customer support based and diagnosing technical and user faults and liaising with other departments in which to resolve these.• Tasked with speaking to customers both by email support requests and telephone requests. Also involved face to face support or alternatively visiting customer’s onsite

• Providing support and assistance to customers in regard to qualifications enquiries these include telephone enquiries & Email enquiries. • Handling first time customer enquiries or building long term relationships with customers and supporting their journey.

Level 3 Diploma, Business Enterprise & Entrepreneurship

Education record