Ash Davis Email & Phone Number

* Managed MobileIron for MDM* Built and Manage MDM for inTune* Package, Deploy and Maintain all apps for all firm laptops via InTune* Manage, build, and maintain 100+ virtual servers across two data centers, and 12 offices.* Provide DevOps support to help other departments implement their ideas and suggestions. * Handle all escalation support

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

.

MayerBrown – Desktop Analyst II – 4th Feb 2013 – September 2016• Advanced IT Support for around 1,000 Desktop, Laptop, Blackberry users in London, Brussels, Paris, Frankfurt• Support European Partners meeting in Frankfurt• Work in a team of 3. Daily responsibilities include management and support of around 500 Blackberry’s. Imaging of all PCs and Laptops in London and Brussels. Management of Loan Laptops. Calls that cannot be dealt with by the technical service desk and other groups are passed to our team• Considered the primary support analyst for the Brussels office. Have travelled to the office around 5-10 times for general support and projects.• VIP support for senior management within company. Responsible support analyst for Management Committee meetings• Involved in various projects, BigHand Upgrade, MCC Rollout, Lead on tech refresh Brussels• Software Environment: Windows XP, Office 2007, HP Software Distribution, Interwoven Document Management, Infra call logging (previously Touchpaper), RSA Secure ID (Including Blackberry software tokens), DameWare Remote Control, BES 5, Symantec endpoint, DTE time recording, MCC Filesite.

Mayer Brown – Service Desk Analyst II – 11th Nov 07 – 4th Feb 2013First Line IT Support to all users within the European, Asian and American domains.This involved the following: • Day-to-day telephone support on applications/hardware to approx. 2000+ • Call coordinator within the Service Desk team.• Customer/Client facing• Providing the Service Desk team clear guidance documentation.• Call logging/escalating/tracking completed via Infra and now VMWare Service Manager• Support provided on BlackBerry, Citrix, Imanage (Interwoven), BigHand, Office, Carpe Diem, DTE, Workshare and Matter Centricity (FileSite), Windows XP, Windows 7 • 24 hour remote and customer facing out of hours support on weekends and weeknights.• Rolling out Office 2007Other responsibilities:• Providing cover to advanced support when necessary.• Working on a rotating shift pattern during the hours of 08:00 – 19:00• Visiting other office within the EU• Working On-Call at the weekend on a rotating rota