Customer Service Team Lead
Current
Apr 2023 - Present
AeroLeads people directory · profile
Ashish Dhawan Email & Phone Number
Customer Service Manager | Champion Sales & Service Strategist | Operations Manager specializing in Customer Experience, Sales Operations, Strategic Planning & Strategic Leadership
at
MAPEI Products (MBP (NZ) Ltd)
1 work email found
@salmat.com.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Manager | Champion Sales & Service Strategist | Operations Manager specializing in Customer Experience, Sales Operations, Strategic Planning & Strategic Leadership
Location
New Zealand, New Zealand, New Zealand
Who is Ashish Dhawan? Overview
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Quick answer
Ashish Dhawan is listed as Customer Service Manager | Champion Sales & Service Strategist | Operations Manager specializing in Customer Experience, Sales Operations, Strategic Planning & Strategic Leadership at MAPEI Products (MBP (NZ) Ltd), based in New Zealand, New Zealand, New Zealand. AeroLeads shows a work email signal at salmat.com.au and a matched LinkedIn profile for Ashish Dhawan.
Ashish Dhawan previously worked as Customer Service Team Lead at Mapei Products (Mbp (Nz) Ltd) and Customer Service Manager at Telnet - Managed It Services & Support. Ashish Dhawan holds High School from Hartmann College.
Company email context
Email format at MAPEI Products (MBP (NZ) Ltd)
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{first}.{last}@salmat.com.au
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AeroLeads found 1 current-domain work email signal for Ashish Dhawan. Compare company email patterns before reaching out.
Profile bio
About Ashish Dhawan
Enthusiastic and passionate Customer Experience and Sales Leader with 12+ years of experience in sales and customer operations management. Key Highlights: - Strong background in optimizing processes through proactive identification of areas of improvement. - Proven track record in building and managing positive and long-lasting relationships with stakeholders at all levels. - Adept at ensuring on-time and on-budget delivery. Competent in devising and implementing impactful strategies and driving continuous improvements. Core Competencies:Contact Centre Operations - Sales Operations - Customer Experience Escalation Management - Process Improvement - Conflict Resolution Stakeholder Management - Client Relations - Customer Product TrainingPeople Management - People Development - Performance Management Training & Development - Hiring & Scaling Teams - Mentorship & CoachingLet's connect and talk about how I can add value to your team!
Listed skills include Management, Leadership, Sales, Training, and 15 others.
Current workplace
Ashish Dhawan's current company
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7 roles
Ashish Dhawan work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
- Manage a team of high performing sales professionals through effective people management skills focusing on individual strengths and goals
- Build meaningful relationships with internal and external stakeholders to optimize on sales opportunities while providing white glove service
- Facilitate regular 1:1 with team members to discuss sales targets, training needs, sales strategies and development goals
- Analyze KPIs and metrics to strategically align them with business goals to… Show more
- Analyze KPIs and metrics to strategically align them with business goals to ensure business needs are met. Show less
Jan 2023 - Apr 2023
Director
Self-Employed
- Managed store inventory and effectively negotiated product prices and deals with vendors while setting up promotional campaigns and analyzing data to forecast sales and revenue
- Used Myob for invoice management, reconciliation, day end and monitor gross profit ratio
Aug 2017 - Aug 2022
Team Lead
- Hired and scaled a team of high performing sales professionals and fostered a true team environment where the focus lied in imparting knowledge to others to help them grow and improve at their craft
- Actively looked for gaps to improve business processes and operations to maximize sales and customer satisfaction
- Delegated and set sales targets for individual team members and organized training, coaching and mentorship initiatives for existing and new team members
- Analyzed team… Show more
- Analyzed team performance and motivated them to perform better leading to professional development Show less
Aug 2014 - Aug 2017
Customer Service Agent
Nov 2012 - Oct 2014
Inbound Sales Representative
- Developed and maintained new database contacts and details of potential customers to action correct maintenance of follow-up procedures with clients
- Promptly escalated high level customer disputes and/or matters of immediate attention to the telesales marketing manager
- Managed high volume of customer in-bound while maintaining high quality service while troubleshooting all customer issues and scheduling field service calls as required
- Analyzed all client requirements and… Show more
- Analyzed all client requirements and helped prepare all contract details and facilitated sales while ensuring optimal level of client satisfaction at all times Show less
Sep 2012 - Nov 2012
Customer Service Representative
- Met and exceeded performance targets by providing exceptional customer support and prompt dispute resolution
- Managed online service accounts for end users including partnership firms, customers, companies etc
- Built rapport with customers to facilitate first contact resolution and identified opportunities to suggest additional services
Jun 2012 - Aug 2012
1 education record
Ashish Dhawan education
FAQ
Frequently asked questions about Ashish Dhawan
Quick answers generated from the profile data available on this page.
What company does Ashish Dhawan work for?
Ashish Dhawan works for MAPEI Products (MBP (NZ) Ltd).
What is Ashish Dhawan's role at MAPEI Products (MBP (NZ) Ltd)?
Ashish Dhawan is listed as Customer Service Manager | Champion Sales & Service Strategist | Operations Manager specializing in Customer Experience, Sales Operations, Strategic Planning & Strategic Leadership at MAPEI Products (MBP (NZ) Ltd).
What is Ashish Dhawan's email address?
AeroLeads has found 1 work email signal at @salmat.com.au for Ashish Dhawan at MAPEI Products (MBP (NZ) Ltd).
Where is Ashish Dhawan based?
Ashish Dhawan is based in New Zealand, New Zealand, New Zealand while working with MAPEI Products (MBP (NZ) Ltd).
What companies has Ashish Dhawan worked for?
Ashish Dhawan has worked for Mapei Products (Mbp (Nz) Ltd), Telnet - Managed It Services & Support, Self-Employed, Salmat Nz, and Salmat.
How can I contact Ashish Dhawan?
You can use AeroLeads to view verified contact signals for Ashish Dhawan at MAPEI Products (MBP (NZ) Ltd), including work email, phone, and LinkedIn data when available.
What schools did Ashish Dhawan attend?
Ashish Dhawan holds High School from Hartmann College.
What skills is Ashish Dhawan known for?
Ashish Dhawan is listed with skills including Management, Leadership, Sales, Training, Microsoft Word, Microsoft Excel, Call Centers, and Interviews.
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