• Manage a team of high performing sales professionals through effective people management skills focusing on individual strengths and goals • Build meaningful relationships with internal and external stakeholders to optimize on sales opportunities while providing white glove service• Facilitate regular 1:1 with team members to discuss sales targets, training needs, sales strategies and development goals• Analyze KPIs and metrics to strategically align them with business goals to… Show more • Manage a team of high performing sales professionals through effective people management skills focusing on individual strengths and goals • Build meaningful relationships with internal and external stakeholders to optimize on sales opportunities while providing white glove service• Facilitate regular 1:1 with team members to discuss sales targets, training needs, sales strategies and development goals• Analyze KPIs and metrics to strategically align them with business goals to ensure business needs are met. Show less

• Managed store inventory and effectively negotiated product prices and deals with vendors while setting up promotional campaigns and analyzing data to forecast sales and revenue• Used Myob for invoice management, reconciliation, day end and monitor gross profit ratio

• Hired and scaled a team of high performing sales professionals and fostered a true team environment where the focus lied in imparting knowledge to others to help them grow and improve at their craft • Actively looked for gaps to improve business processes and operations to maximize sales and customer satisfaction• Delegated and set sales targets for individual team members and organized training, coaching and mentorship initiatives for existing and new team members• Analyzed team… Show more • Hired and scaled a team of high performing sales professionals and fostered a true team environment where the focus lied in imparting knowledge to others to help them grow and improve at their craft • Actively looked for gaps to improve business processes and operations to maximize sales and customer satisfaction• Delegated and set sales targets for individual team members and organized training, coaching and mentorship initiatives for existing and new team members• Analyzed team performance and motivated them to perform better leading to professional development Show less

• Developed and maintained new database contacts and details of potential customers to action correct maintenance of follow-up procedures with clients• Promptly escalated high level customer disputes and/or matters of immediate attention to the telesales marketing manager • Managed high volume of customer in-bound while maintaining high quality service while troubleshooting all customer issues and scheduling field service calls as required• Analyzed all client requirements and… Show more • Developed and maintained new database contacts and details of potential customers to action correct maintenance of follow-up procedures with clients• Promptly escalated high level customer disputes and/or matters of immediate attention to the telesales marketing manager • Managed high volume of customer in-bound while maintaining high quality service while troubleshooting all customer issues and scheduling field service calls as required• Analyzed all client requirements and helped prepare all contract details and facilitated sales while ensuring optimal level of client satisfaction at all times Show less

• Met and exceeded performance targets by providing exceptional customer support and prompt dispute resolution• Managed online service accounts for end users including partnership firms, customers, companies etc• Built rapport with customers to facilitate first contact resolution and identified opportunities to suggest additional services