Ash Eeda Email & Phone Number

Australia

Grafton, New South Wales, Australia

In my current role, I provide expert management services to the practice and hold accountability for the performance and Medical Practitioners and staff, organisational review, personnel management and maximising productivity in the workplace. I play a significant part in supporting the delivery of high-quality care to patients by establishing safe and hygienic standards of care and working within the guidelines of Occupational Health and Safety Standards. I also maintain assets of the practice through continuous improvement of the operating environment and strong public relations. In case of emergencies, I implement established procedures, coordinate with the Doctor or Nurse when no guidelines exist and perform procedures in accordance with guidelines and the Practice Manual. Demonstrating interpersonal competence, I perform human resource management responsibilities such as supervising staff performance, screening and interviewing candidates for job openings and providing training and educational materials to staff. Excelling in positive and open communications, I manage practice complaints to respond to clients, record issues, recommend corrective actions and implement recommendations for a prompt and effective resolution. In order to offer valuable recommendations for operational improvement, I conduct regular practice systems review to improve internal procedures in line with statutory requirements and standards. I also measure, monitor and develop staff performance fee recovery, purchase/use of consumables, operating hours, service delivery, types of services provided by the practice and return on investment. For the compliance aspect of this role, I identify and report environmental hazards, faulty/unsafe equipment and other problems to maintain a safe work environment and produce safe outcomes.

Brendale, Queensland, Australia

My key accountabilities for this role revolved around financial management, compliance, human resource management, marketing, information technology management, risk management, governance, business and clinical operations and professional responsibility. For financial management, I coordinated payroll services and Accounts Receivable/Accounts Payable and maintained debt prevention activities. Alongside this, I carried out general management duties such as bookkeeping, accounts receivable, office billing, inventory management and RACGP (5th edition) accreditation implementation. In the area of compliance, risk management and business & clinical operations, I maintained knowledge and applied government legislation, contractual obligations of the practice, relevant industrial awards, Practice Manual and Accreditation Standards for General Practice. I was responsible as well for overseeing the opening and closing daily and managed daily staffing to ensure the optimal operation of the practice. In managing human resources, I interviewed, hired and trained new staff in accordance with HR guidelines whilst reviewing productivity and efficiency to make staffing adjustments as needed. I also monitored and approved timecards and tracked registration requirements for the staff; conducted regular staff meetings and annual performance evaluations for the administrative staff. As for overall governance, I collaborated with the practice staff to develop and maintain a suite of practice policies and procedures, business continuity and disaster recovery plan, asset register and legal accreditation compliance and implementation. Accepting greater tasks in professional responsibility, I formulated plans in expanding the practice to meet the needs of the community whilst making it more profitable.

Chennai Area, India

As a Team Leader Medical administration , I undertook the Fortis Operating System (FOS) Head role to oversee medical and non-medical operations as well as project planning, implementation, monitoring and evaluation and quality assurance. This entailed the responsibility to analyse FOS scorecard; establish and standardize training and development procedures; control all non-clinical facing processes with a focus on patient-centric services. I also handled committees in this role. I maintained and renewed all statutory legal requirement files and facilitated Ethics Committee meetings. Then, I coordinated all committees’ functions to implement and monitor standard operating procedures and improve processes. Along with the above, I developed tools and techniques for strategic operations to drive change management and reduce turnaround time for the outpatient department, laboratory, radiology and discharge processes. I also completed a gap analysis based on NABH, NABH SAFE-I and ISO 9001:2008 standards whilst documenting process improvement processes. In the area of human resource management, I conducted manpower resource planning with individual department heads as well as financial planning and budgeting for medical equipment and scheduling employee roster for all paramedics. As for administrative functions, I handled medico legal cases to coordinate and document manage biomedical equipment. I also managed the outpatient department including patient admission, discharge processes, billing processes and patient satisfaction.

Hyderabad Area, India

In this position, my primary responsibility was to monitor quality assurance records. I prepared, amended and distributed documents of all department procedures. Recognising the importance of accuracy, I conducted periodical Internal Quality Audit of the entire hospital once in three months and coordinated with Quality Coordinators to update hospital records on a monthly basis. I coordinated all activities in relation to Continuous Quality Improvement and Quality Assurance-related activities in the laboratory. The activities included the preparation of gap analysis as per quality certification/accreditation, documentation and training programs; monitoring of implementation; identification of non-conformities; and coordination of corrective and preventive actions in all departments. Providing total quality assurance, I oversaw medical documentation compliance and implemented ISO and NABL across system study, gap list preparation, records, documents, training, follow-up, internal quality audit and corrective action. I also gathered data to prepare monthly reports on Quality Indicators, minutes of meeting from all departments, department manuals and coordinated activities related to the Committee’s meeting. Keeping the management informed, I appraised the status of the Quality Management System in the laboratory and produced reports for the management.

Chennai Area, India

Masters In Informations Systems, Information System/Project Management

Mba, Health Care And Hospitals Management

Bachelor Of Pharmacy - Bpharm, Pharmacy