Ashrafur Rahman Email & Phone Number

Worthing, Gb

Dhaka, Bangladesh

Junior Web Developer during my academic studies and concurrent employment. Key responsibilities and technologies included:• Developed and maintained dynamic web applications using a stack composed of JavaScript, React, Node.js, and MongoDB.• Implemented responsive UI designs with HTML5, CSS3, Tailwind, and Bootstrap, enhancing user experience and accessibility.• Integrated APIs, browser APIs, and payment gateways to extend app functionality.• Utilized Firebase for user authentication and managed application data with MongoDB.• Deployed and maintained live web applications, ensuring robust performance and reliability.• Worked collaboratively on codebases via GitHub, engaging in regular code reviews and updates.• Gained proficiency in debugging tools and development practices to ensure high-quality software solutions.This role allowed me to apply my technical knowledge practically while enhancing my skills in web development and software management.

Worthing, England, United Kingdom

Position Progression:• Started as a Front of House Team Member, was quickly promoted to Supervisor, and effectively managed the business during the managerial vacancy.Customer Service & Floor Management:• Onboarded and delivered exceptional client service to over 100 customers per shift during peak times, maintaining a smooth and efficient floor operation.• Memorized over 50 menu items, guiding guests to their ideal dining experiences and receiving the highest tips among all servers.• Communicated effectively with the kitchen to meet customers' needs. Bartending & Mixology:• Self-taught in cocktail preparation; became proficient within weeks.• Served approximately 60 patrons within 4-5 hours.• Trained new staff on bartending techniques and best practices.Technical Skills & Administrative Duties:• Managed the POS and CRM systems, entering over 40 orders per hour with zero errors.• Organized bookings and prepared the bar and floor before opening.• Handled phone calls for inquiries and reservations, and helped train new staff to use the technical systems efficiently.Inventory & Stock Management:• Checked stock levels and placed orders twice a week.• Analyzed cocktail sales to make data-driven decisions on menu offerings.Additional Responsibilities:• Developed a comprehensive understanding of all front-of-house operations.• Ensured compliance with health and safety regulations.• Contributed to creating a welcoming and enjoyable atmosphere for guests.• Cashed up at the end of each night, ensuring accurate financial reconciliation and reporting.Key Achievements:• Successfully managed the business during a managerial vacancy, demonstrating leadership and initiative.• Developed and implemented a training program for new bar staff, improving service efficiency. • Improved cocktail sales through effective menu management and customer feedback analysis.

Worthing, England, United Kingdom

At one of the busiest restaurants in Worthing, I played a crucial role in ensuring an exceptional dining experience for guests. My responsibilities included warmly welcoming and seating guests to create a positive first impression, skillfully preparing and serving a variety of drinks, and taking food orders which I communicated accurately to the kitchen. I memorized the menu to provide tailored recommendations, effectively upselling appetizers, desserts, and drinks. Additionally, I efficiently handled phone calls for takeaway orders and reservations.In my role, I professionally served food and beverages, maintaining high levels of customer service. I was also responsible for setting up and ensuring a tidy environment. Addressing and resolving customer complaints promptly and courteously was a key part of my job, as was regularly checking with customers to ensure their satisfaction and taking corrective action when necessary. This position honed my ability to deliver top-notch customer service, manage multiple tasks efficiently, and work effectively in a fast-paced environment.

Worthing, England, United Kingdom

In my role at a plastic moulding manufacturing company, I thrived in a fast-paced environment, following standardized work processes and adhering to safe work practices within a continuous improvement framework. I communicated effectively with team members and support teams to ensure the continuous production of high-quality products, minimizing wasted time and materials. My responsibilities included operating various machines such as moulding, extrusion, drilling, tapping, printing, and cutting equipment.I consistently achieved standard output rates and met quality criteria while adhering to company policies. Maintaining a clean and tidy working area was a key aspect of my role, as was engaging in and contributing to improvement activities. Adherence to health and safety regulations was paramount in all my duties.

Worthing, England, United Kingdom

Sylhet, Bangladesh

Key Responsibilities:Provided IT support for faculty, researchers, and students, troubleshooting hardware, software, and network issues across Windows and macOS systems.Managed and maintained over 100 lab workstations, ensuring they were up-to-date with the latest OS updates, security patches, and research software.Administered the lab's network infrastructure, including switches, routers, and firewalls, while implementing security protocols to protect sensitive data.Deployed and configured new desktops, laptops, and network devices, ensuring smooth integration with existing systems and minimal downtime.Conducted training sessions and created user guides for lab users on various software and operating systems, enhancing their technical proficiency.Managed data backup and recovery processes, ensuring data integrity and compliance with university policies.Key Achievements:Reduced system downtime by 30% through proactive maintenance and efficient issue resolution on both Windows and macOS platforms.Enhanced network security, significantly reducing the risk of cyber threats.Increased user satisfaction by providing prompt support and clear guidance, as reflected in positive feedback from users.