Ash Ibbotson Email & Phone Number

Las Vegas

As Vice President of Customer Operations for Caesars Digital, I have driven the company's customer experience strategy and vision forward. I have played a key role in ensuring compliance with regulatory requirements while boosting customer satisfaction through effective leadership and strategic planning.One of my key achievements has been implementing an.

Las Vegas, Nevada Area

As the former Director of Customer Experience at William Hill US, I successfully led and supervised various departments, including customer service, field operations, and digital display teams, for the largest sports betting business in the United States. With over 100 remote sites and two call centres under my supervision, I was pivotal in managing.

Las Vegas, Nevada Area

As Software Support Manager for William Hill US, I forged and nurtured B2B relationships with key stakeholders at some of the most renowned Las Vegas Strip casinos.In my role, I oversaw and managed multiple teams responsible for delivering top-notch hardware and software services to over 100 sites and a high-transaction mobile app. By implementing.

Gibraltar

• As the Customer Service Operations Manager i was responsible for overseeing the day-to-day operations of a customer service department, ensuring the team is delivering high-quality customer support and meeting.
• Led and supervised a team of over 50 agents and supervisors, providing exceptional support to William Hill UK's online business operations.
• Coordinated the strategic outsourcing of specific channels, resulting in substantial cost reductions and a marked improvement in customer experience.
• Expertly managed customer complaint escalations, successfully resolving issues and ensuring customer satisfaction.
• Facilitated the setup of William Hill's US business operations, including training the customer service team in Las Vegas.

Gibraltar

• As a Shift Manager for William Hill, I trained and supervised agents, identified operational issues, resolved customer complaints, and conducted performance evaluations while working closely with the forecasting and.
• Shift-managed telephone betting operations.
• Trained and supervised a team of agents in providing quality customer service.
• Proactively identified and addressed operational issues to improve efficiency and profitability.
• Successfully resolved customer complaints and escalated issues as needed.
• Conducted performance evaluations and coached team members to enhance their skills and productivity. - Developed and implemented strategies to increase sales and revenue. - Successfully resolved customer complaints and.

Gibraltar

• As a Project Support Specialist for William Hill, I was critical in successfully launching new back-office software across multiple departments. My responsibilities included:
• Collaborating with project managers to develop project plans, timelines and budgets.
• Providing project support to various teams, including call centre agents, training, quality assurance and technology.
• Proactively identifying project risks and developing mitigation plans.
• Analysing project data and preparing reports for project stakeholders.
• Coordinating and facilitating project meetings, including meeting minutes and follow-up action items.