Ash Lee Email & Phone Number

Bentley, Western Australia, Australia

Bentley, Western Australia, Australia

Melbourne, Australia

• Responsible for the change management of a new web based platform for car dealerships to submit information to VicRoads, including car sales information and new car registration transactions.• Conducting progress update meetings with senior management to ensure any project issues and risks are addressed and managed appropriately.• Manage and facilitate user acceptance testing for car dealerships to ensure the product is "fit for purpose"

Melbourne, Australia

• Responsible for the successful delivery of a range of SAP affordability initiatives such as Promise to Pay enhancements, the automation of dunning locks, implementation of Worklist Management and disconnection of Non-Payment enhancements.• Upon implementation of my affordability initiatives, no major defects or issues have been identified resulting in a very successful “go-live” with no internal or external customer impacts.• Managed and engaged key stakeholders to ensure a smooth transition from past to present processes. • Prepared system integration & user acceptance test cases for all streams within the affordability project.• Make recommendations on the system design for each initiative utilising lessons learnt from previous projects.• Creation & implementation of project tools such as an opportunity register and several different project templates to ensure consistency across all streams.

Lean Six Sigma Green BeltBABOKPrince2 FoundationAgile Foundation• Successful completion of business requirement documents for 15+ cost saving initiatives with some of my major projects being; Electronic refunds via SAP & a large collection strategy enhancement project.• Creation of business cases for my cost saving initiatives for all of my projects >$50k.• Managed the SAP Upgrade project within Credit Management ensuring all related SOPs were updated, staff trained in new processes and any defects were logged and monitored to ensure impact to staff & customers was minimal.• Facilitating requirements gathering workshops from operational business areas and project sponsors.• Assist in the design of business solutions that meet business needs and align to the strategic initiatives.• Engaging with Legal, Regulatory & Audit to identify code requirements & associated risks.• Business process & systems reengineering & redesigning to implement cost saving initiatives.• Assessing, monitoring & implementing controls to ensure effective risk management.• Developing and delivering presentations for knowledge sharing (such as Lessons Learnt) to develop team members.• Develop User Acceptance test scenarios and assist with defect identification prior to release.• Post implementation benefits analysis reporting of changes.

Melbourne, Australia

• Acting as a change advocate for the Retail Transformation project supporting the implementation of SAP.• Contributed to the development, review and sign off of Business Process Design Documents and Functional Specifications in accordance with the deliverables matrix to ensure documentation is consistent and accurately reflects decisions made and the capability required to successfully deliver on the business outcomes.• Writing of interim process design documents (IPD’s) in accordance with Origin’s business requirements.• Utilize HP Quality Centre to ensure the test execution (integration testing & sub system testing) has been completed correctly and provide feedback and request a re-execution if test execution is incorrect and also raising defects where required.• Writing and reviewing Business Intelligence (BI) functional specifications ensuring all key reporting requirements having been thoroughly captured including regulatory reporting requirements.• Developing training modules including course overviews, course modules & functional power point’s for all credit and collections processes utilizing Share Point & RWD.• Creating integration test scenarios ensuring each and every process has been thoroughly captured.• Creating of user acceptance testing (UAT) scenarios.• Correspondence coordinator for Finance ensuring all correspondence is thoroughly tested, defects are raised and fixed in a timely matter and approving the correspondence pieces.• Executing ‘time travel testing’ through changing the system date in SAP to ensure the correct collection steps occur at each set day and capturing all results.• Supporting the data migration team to identify data migration requirements and data cleansing activities prior to go-live.• Identify business impacts resulting from retail transformation and contribute to the effective management of these impacts.

Perth, Australia

• Co-ordinate training and support for TATA Consulting Services (TCS) through corporate travel to India, assisting in a smooth transition from legacy system to SAP.• Supporting 12 offshore credit management officer's (CMO’s) and 8 onshore CMO’s supplying answer’s to any queries raised and providing feedback and assistance where required.• Creating weekly action plans to ensure work is completed within assigned timeframes and deadlines.• Facilitate bi-weekly conference calls to India to address any issues being faced by the offshore team and any process improvements.• Daily report writing and the creating and analysing of spreadsheets to ensure accurate data and progress is being recorded and presented to the onshore team.• Quality checking the credit officer’s work to ensure the processes are being completed correctly and to ensure Synergy is 100% compliant with the Credit Code.

Perth, Australia