Privilege Access Management

Information Security

Provide operational support for systems to the Local Dispatch sites within the Energy Trading business. Be involved in a variety of IS activities across the IS lifecycle; working directly with end users and other colleagues within the IS team, such as project managers, business analysts, database analysts, developers and test analysts.- Maintenance and support of the business bespoke application suite. - System and incident management and control, performing the following tasks. - Resolving operational problems and assigned user faults when on the Day Shift Rota and provide 24/7 OOH support. - Managing the diagnosis and resolution of problems through to completion, coordinating with other service providers, where necessary. - Actively engaging during the delivery life cycle to ensure smooth operational acceptance to provide effective and efficient support. - Operational specialist for a number of designated business applications. - Ad hoc project delivery for technical improvement projects. - Release Management & Version Control – UAT and Production environments.- Projects - Window 7 & Control-M migration, Gemini Re-platforming, Iteraplan, SharePoint Knowledge Base, Glassfish, Forecast Importer, Kenda upgrade.- System and user acceptance testing for new build projects.- Automate day to day procedures to improve efficiency and application availability.- Trend Analysis to highlight areas of improvement – Problem Management.- Act as Decentralized ITSCM Coordinators for EON Global Commodities (Disaster Recovery).- Act as IT-Coordinator for de-centralised sites like Rotterdam and Malmo.- Engage with out-source partners like Infosys, Logica, HP and T-systems.

- Support and Troubleshoot issues with MS Office 2003, 2007, 2010, Windows XP, Vista & Windows 7, Windows Server 2003, 2008, Active Directory.- Remote & Onsite support/troubleshooting of be-spoke Application/Softwares.- Escalate 3rd line issues & provide a resolution within the agreed SLA’s.- Report to Line Manager with recommendations, improvements and customer issues.- Provide excellent customer service and exceed their expectations.- Install, support & troubleshoot wired and wireless networks.- Liaising with clients for the purpose of analyzing there business specific needs and suggesting useful solutions, applications or upgrades.

- Interact with clients to identify problems or potential problem areas. Establish solutions and resolve problems.- Provides technical assistance on issues, services, program(s), and/or computer hardware and software, etc.- Evaluates software and hardware products for possible purchase. Anticipates the impact that new or modified software will have on existing standards and systems.- Lead and functionally supervise, delegate work assignments, monitor/review quality of work, provide technical assistance and training, managing performance appraisal, hiring and discipline.- Roll out and support new technologies and applications to users including defining roles and responsibilities.- Manage a diverse number of support issues including system back-ups, networking and software/hardware support for Desktops, Laptops and Printers, etc.- Setting and working within SLA’s on support contracts.- Manage company’s e-commerce website from daily updates, hardware purchase and ensure successful completion of orders.- On Call work.

- Responsible for the support of Capita’s Congestion Charging Application.- Problem solving and resolution of technical applications.- Liaising with Business users (TFL) and technical teams to support the applications.- On Call work, Day Night Shift Rota.- Generate Reports for Department Managers.- Liaise with third party clients to deliver the required results.- Diagnosing SQL/OS and application issues.