Ashish Mishra Email & Phone Number

Vancouver, BC, CA

Vancouver, BC, CA

Bethesda, MD, US

-Trained and coached all front desks employees on established systems. -Assisted in new-hire and ongoing training. -Directed and assisted staff, ensuring that all work is completed effectively. Set weekly schedules. -Assisted manager in recruitment related activities such as participating in the interview, preparing onboarding package etc. -Ensured that.

Vancouver, British Columbia, CA

• Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shift
• Nightly revenue reconciliation of room revenue, and all other revenue sources
• Addressed all guest concerns and delegate to staff as necessary.
• Prepared and sent out direct bill packets for hotel credit clients
• Ensured adequate quantity of breakfast was prepared by food staff.
• Reconcile hotel bank deposits to what was recorded in property management system.

• Showed excellent performance and became self-inspector who doesn’t require quality controls;
• Provided turndown service by “turning down" the bed linen of the bed in the room and by keeping amenities to all the VIP reward member guests;
• Shadowed supervisor in purchasing of amenities and linen to get some cross-training exposure;
• Assisted supervisor in service recovery for guests to ensure the highest level of guest satisfaction;
• Helped the team in routine inventory of linens by counting all the linens as per the checklist;

Mumbai, Maharshtra, IN

• Sold holiday timeshare packages to niche prospect client by delivering effective presentation;
• Handled Guests’ complaints and provided alternative solutions to ensure guest satisfaction;
• Assisted guest in booking of rooms and other services at different resorts by using company’s PMS;

Mumbai, Maharashtra, IN

• Assisted guests in planning the events majorly conventions by planning the seating style, menu, AV requirements etc;
• Coordination with Operations team by effectively delivering the Banquet Function Plan for seamless flow of the event;
• Coordination with local event management company for services like AV setup, décor etc. to meet the guest requirements;
• Handled Guests’ complaints to ensure the highest guest satisfaction by resolving their issues;
• Met monthly targets of banquet sales by cold calling to the prospect clients;

Mclean, Virginia, US

• Performed the daily duties of checking 20 rooms as per the Hilton’s Standard;
• Helped in room assignments and weekly scheduling of housekeeping team using OnQ and Microsoft excel;
• Worked as front desk agent for 4 hours daily and performed duties like check-in, Check-out, Credit card authorization, account opening and closing etc. following Hilton’s standards
• Helped Assistant General Manager in routine Quality Audits of the property by performing hotel site inspections.
• Worked as breakfast host by communicating with guests and even helped the sales team in generating sales lead by giving them the prospect details.

Mclean, VA, US

• Recognized by HR for “Making it Right” for guests to make the unsatisfied guest happy again;
• Assisted supervisor in checking rooms as per Hilton’s standard;
• Performed the daily task of completing 16 credits as per Hilton’s standard;

Post Bacc., Business Administration And Management, Hospitality & Tourism

Bachelor Of Science - Bs, Business Administration And Management, Hospitality & Tourism