Brand new restaurant open June 2016

• Cultivated relationships with customer base in CY Fair ISD and NOV, uncover new customer needs• Obtained 50 account leads through implementing a plan to drop off complimentary desserts and marketing materials to area businesses on a weekly bases.• Negotiated a loyalty incentive program for a local business to increase lunch sales daily by 2 percentAchieved a 100 percent reference customer base of 15 accounts that previously been dissatisfied with customer service. Identified problems and work closely with other managers to regain confidence and develop a win-win situation.• Managed 50 loyal catering accounts providing superior service, created new menu ideas, oversaw setup and execution, and follow up on complete satisfaction of their event.• Sustained strong revenue gain during slow periods through a summer promotional base presented to existing clients for a leads and reward program. • Responsible for the weekly sales budget for labor forecasting, and scheduling of all employees for each period• Control costs through overseeing inventory counting, purchasing, receiving, and developing and follow up of employee behaviors on a daily bases• Accountable for training of all employees and assist in coaching of new managers in training• Troubleshoot and implement plans for the correction of 15 units in the company to make more profitable and increasing sales average of 1 percent for each unito Implement a new cleaning structure within each unit to hold staff more accountableo Restructure organization within the unit to make more efficient for storage of productso Establish department cross training making mandatory of all staff within the unit• Maintain a loyal return customer base for each unit I work at by maintaining a clean friendly, and fun environment for patrons to enjoy and visit with average unit sales of 3.2 million per unit

• Responsible for the overall daily operations of the unit overseeing costs and guest service for a 2.3 million revenue unit• Responsible for the catering deliveries totaling 5k on a daily bases leaving the unit before opening to the general public

• Operated various ride systems, assisted in overall cleanliness of the park, acted as one of the central communication hubs for guests in the Magic Kingdom, busiest of all four theme parks• Coordinate parades to ensure safety, emergency management, and crowd control