Ash Ramesh Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• Create and communicating clarity to employees, customers, and internal and external stakeholders regarding the vision, purpose and objectives of the business.
• Building and maintaining effective relationships with team members and the wider Service Centre team and be highly visible and approachable
• Monitor the effectiveness of employee’s decision making and service delivery, provide feedback, performance management, and development as appropriate
• Recruit, onboard, and induct new team members as required, ensuring that they are actively assisted in the‘nesting’ phase to be ready to meet the needs of our customers.
• Plan and complete annual performance reviews with all team members and ensure that development plans areup to date and executed
• Work with branches and other managers to plan and implement change in an inclusive, people focused manner

Auckland, New Zealand

• Directing strategic initiatives and business development activities.
• Overseeing major client relationships and ensuring high levels of client satisfaction.
• Mentoring and developing junior partner and team members.
• Driving innovation and operational excellence within the organization.
• Representing the company in external events and professional associations.

Auckland, New Zealand

• Liaising with funders to obtain relevant client detail to commence care.
• Loading Client details on database, following the guidelines in the Homecare Procedures Manual.
• Liaising with Clinical Coordinators to confirm care needs and ensure care plan if completed within required timeframes
• Liaising with Partners to confirm availability and place into assignments.
• Clear & accurate use of Care Call, including regular Event Notes, to allow effective service delivery across team members.
• Care/service coordination for a specific client or service (e.g. exception, extension and completion reports)

Auckland, New Zealand

• Implement improved processes and provide advice consistent with organisational plans, policies, and values
• Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel events.
• Ensure a sound understanding of and adherence to process control procedures as appropriate
• Meet Service Level Agreement (SLA) requirements for the Company, including a focus on first-call resolution, nodecline policy of referrals, and other policies as appropriate
• Engage with quality initiatives in the organisation
• Participate positively in training as required, applying your learning to your role in order to improve our services

Auckland, New Zealand

• Receive and respond to referrals, and other calls from people we support, Funders, Support Workers and other stakeholders communicating in a firm, clear and positive manner always
• Provide a first-call resolution help-desk service for clients and potential clients, and their family/whanau, Support Workers, Managers, Funders, and other stakeholders
• Ensure the accurate and timely set up, initial contact, and onboarding processes for new customers
• Operate and update company systems such as the Customer Management System (CMS), including funder referral information, service plan changes, and roster requirements, in a timely and accurate manner and actively seek.
• Coordinate cover for unplanned relief and short-term roster changes and vacancies to ensure our customer’s needs are met and service plan requirements are fulfilled in a timely and responsive manner.

Auckland, New Zealand

• Provide first point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needs. You will achieve this by placing the people we support at the centre of everything.
• Receive and respond to referrals, and other calls from people we support, Funders, Support Workers and other stakeholders communicating in a firm, clear and positive manner always
• Provide a first-call resolution help-desk service for clients and potential clients, and their family/whanau, Support Workers, Managers, Funders, and other stakeholders
• Operate and update company systems such as the Customer Management System (CMS), including funder referral information, service plan changes, and roster requirements, in a timely and accurate manner and actively seek.

Christchurch, Canterbury, New Zealand

Christchurch

Pune Area, India

Post Graduate Diploma, Business Management

Master'S Degree, Chemistry

Bachelor'S Degree, Chemistry & Industrial Chemistry