Ash Richards Email & Phone Number

Paragon House - City Of Chelmsford

• Provide an effective and efficient service to one of IFDS' biggest client's Partners and customers via telephone.• Communicate with Nominee companies via email or telephone to provide vital information, resolve enquiries, and obtain information required to complete action on their accounts. Ensuring that excellent customer service is provided in both a written and verbal format.• Communicate with internal departments, building relationships in order to locate the required information/investigate rectification work. Resolve enquiries and negotiate resolutions whilst ensuring a professional relationship is maintained.• Identify potential service/process improvements and work to implement these suggestions

London, United Kingdom

I am responsible for selecting the appropriate research methodology and supporting techniques to meet a defined business objective. Depending upon the selected methods, I develop or assist in the development of the research instrument. I work closely with vendors or Market Research Project Directors ensuring the successful execution of the fieldwork. Upon completion I review the collected data, author reports and make business-oriented recommendations to the sponsoring client.

Shoeburyness, Essex

Being a dedicated account manager and first point of contact to my 300 plus business clients. Making sure I have up to date knowledge within the telecoms market and able to provide cost effective solutions that are bespoke to an individual clients requirement. Booking and presenting at meetings to build long lasting relationships, generating a unique customer experience to ensure contract renewal.Perform data analysis for new tariff proposals as well as connecting new business achieved on a referral basis. Going the extra mile to exceed customer expectations for example sending gifts on birthdays or taking customers out as a good will gesture etc.Regularly analysing a customer’s bill spend to ensure they are on the right package and not spending more than they need to.

Basildon, Essex

Generate new business for portfolio of newspapers and online platforms from personally sourced leads.Account Manage large businesses and SME (Small/Medium Enterprises) on daily, weekly and monthly basis.Grow the current customers revenue spend, by introducing featured promotions, alternative publications and media.Achieving KPI’s in both revenue streams and daily call targets each month.Working with external departments to add value for money to customers ad campaigns, for example – Featured advertorials, leaflets etc.

Canvey Island, Essex

Delivered a high quality, professional customer service to ensure repeat purchase and customer satisfaction.Dealt with customer complaints via telephone or face to face in a calm, controlled and understanding manner.Trained new members of staff in the day to day operations of the restaurant.Voluntarily undertook further training in food preparation and now a qualified chef, which is an increased responsibility to produce food for the restaurant in a timely and efficient manner.Fully experienced in cash handling and operating tills both in the restaurant and drive thru.Cleaning special machinery to ensure a safe running and prevention of bacteria.

1 A Level At Grade C, 2 A Levels At Grade D Including English Language As Qualification At Grade B, Drama And Dramatics/Theatre Arts, General, C

12 Gcse Passes With Grades Between B To D. Including Maths And English Either Above Or Equal To A C