Head office, field-based role focused on supporting the performance and growth of Taco Bell UK & Europe’s franchise team, reporting directly to the Director of Operations. Multi-faceted role, from coaching, to ops consultancy on head office initiatives, to the delivery of strategic projects that support restaurant performance and profitability.

Acquired by EG Group

-Leading, coaching and developing above restaurant leaders-Ultimately responsible for the development of our people and the experience, sales and profit in our Kfc restaurants from Penzance to Yeovil

Leading the internal operations and safety audit programme in all 900+ restaurants -Effectively managed day to day restaurant-related safety matters for KFC UKI across all company restaurants- Led the company "Restaurant Operations Compliance Checks" programme, ensuring completion of all 4000+audits annually and effective use of all data to drive standards- Managed 3rd party relationships including: pest control, cleaning chemicals provider, PPE supplier- Identified and implemented initiatives to reduce risk and increase compliance to standards, with a focus on ease and simplification for our restaurant teams

Leadership of 10 restaurant teams, across Berkshire, Hampshire, Surrey and London.- Coached and supported the restaurant teams to deliver across 4 key metrics: People, Customer, Sales and Profit -Effectively led and supported the teams through the TUPE process during a period of extensive re-franchising, whilst maintaining people optimums, developing talent, ensuring operations compliance and continued sales/profit growth - Included the turnaround of two significantly underperforming restaurants

Strategic head office role - leading and developing the communications process between head office and 900+ company and franchise restaurantsTransformed the comms to our 27, 000 restaurant employees - moving from a paper-based process to a breakthrough digital solution.- Coordinated yearly comms calendar across all head office functions- Ensured all content would land first time every time in our restaurants, through a focus on clarity, simplicity and engagement - Responsible for all ad-hoc communication to the field including crisis response- Regularly presented to senior company and franchise leaders- Devised and implemented an innovative approach to the monthly restaurant comms cascade. This was a cost-saving move from paper materials to utilisation of digital menuboards to deliver clear, engaging and interactive content, in order to drive restaurant execution of marketing promotions and any other process changes

Restaurant General Manager of the highest volume Drive-Thru restaurant in the company.Delivered standout, breakthrough results, through a focus on people development and operational excellence, including:- Company record for Profit Contribution delivered in one year- Company record for Drive-Thru transactions in one hour- Daily, Weekly, Periodic, Quarterly and Annual sales records- Strategic focus on people development for the region - developed 5 Restaurant General Managers, multiple assistant managers and team leaders, including external candidates and internal promotions

First restaurant as fully-signed off Restaurant General Manager-Delivered double digit sales and profit growth-Achieved all key customer and operational metrics, including 100% brand audit compliance