• Managed a portfolio of Barclaycard SME merchant clients, specializing in payment acceptance methods and corporate cards.• Successfully retained high-value clients with a low attrition rate through building strong client relationships.• Contributed to project management by developing the "Simple QA tool" to streamline colleague workflows.• Helped develop the team through call coaching and onboarding of new team members

Technical support for planning officers and planning enforcement officersMain Duties for Planning:Answering emails that came into the planning inboxLogging customer enquires onto Mastergov and CIVICAAttaching statutory officer comments and councillor comments onto applicationsRedacting documents in accordance with GDPR and attaching them onto applicationsSupporting the planning officers through other general admin duties Planning Enforcement duties:Logging enforcement cases after they have been assigned a priority numberSending out contravener and acknowledgement lettersSupporting the planning enforcement officers with other general admin duties

Was responsible for enquires relating to Borough of Wellingborough council Planning and Building control

Two week work placement at Cummins After-Market as a Marketing Assistant