Ashlynn Vazquez Email & Phone Number

New Braunfels, Texas, United States

-Represents the Technology department in a professional and helpful manner.-Installs and upgrades computer software and hardware; configures computers according to the District’s standards. Diagnoses, troubleshoots, and maintains computer hardware and software.-Installs, diagnoses, and troubleshoots basic problems with LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and periphera lequipment.-Maintains helpdesk and inventory records, records and tracks problems and follows up to ensure resolution. Involves vendors and other Information Services staff as necessary.-Researches answers and provides end user support onsite and remotely regarding supported software (e.g., word processing, terminal emulation, and electronic mail).-Orders parts and supplies as needed.-Provides on-site introductory training on new hardware and software to users.-Installs, terminates, tests, and troubleshoots in-house station cable. Coordinates cabling projects.-Manages workload in accordance with the department and users’ priorities.-Responsible for properly maintaining district records, adhering to all policies set forth by the district for records maintenance and learning the records retention schedule for department records.

Texas, United States

-Invited as a featured vendor to participate in numerous events across the state, due to a reputation for delivering high-quality products and exceptional customer service.-Effectively managed a website, providing customers with a seamless experience for ordering pre-designed and commission-based artworks.-Utilized strategic financial management techniques to effectively manage cash flow and optimize profitability, while ensuring the long-term sustainability and growth of the business.

San Antonio, Texas, United States

-Experienced in providing front-line diagnosis and triage for client devices within a fast-paced environment, consistently delivering high-quality results and diagnostic accuracy. Extensive experience in utilizing ticketing systems and producing technical notations for repair escalation and end-user documentation.-Apple Certified Portable Technician (ACPT) in a variety of software and hardware systems.-Proficiently designed and implemented effective solutions for networking systems, software components, and general hardware, consistently delivering results within prescribed timelines.-Demonstrated excellence in client relationship management and de-escalation, effectively resolving complex issues while ensuring customer satisfaction.

Boerne, Texas, United States

-Managed order fulfillment and outbound deliveries with exceptional attention to detail and accuracy. -Ensured customer satisfaction by providing one-on-one cooperation and support throughout the ordering process.-Hold a valid license to operate all store equipment, demonstrating a diverse range of technical proficiencies.

Spring Branch, Texas, United States

-Provided exceptional customer service by assisting with product location, answering questions, and providing tips on assembling large items such as swing sets or bikes. -Demonstrated strong organizational skills by stocking shelves, racks, cases, bins, and tables with new or transferred merchandise, and unloading trucks and palletized packages quickly and efficiently based on departmental needs.

Associate Of Arts And Sciences - Aas, Computer And Information Systems Security/Information Assurance, 3.7

Activities and Societies: Received USAA General Foundation & Hall Hammond Scholarship

Associate Of Arts And Sciences - Aas, Computer And Information Sciences And Support Services, 3.7