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Lockleys, South Australia, Australia

Lockleys, South Australia, Australia

Lockleys, South Australia, Australia

As a Lending Support Specialist, a key Member of the Home Ownership Services Team within GroupOperations, Property & Commercial Services (GOPCS) and role is paramount to helping contribute thedelivery of Westpac’s vision. This contributes to this vision by responding to and resolving a variety of requests and enquiries from lenders, brokers, conveyancer's and customers where required.-Identifying and resolving KYC information discrepancies using the FrankieOne software platform,… Show more As a Lending Support Specialist, a key Member of the Home Ownership Services Team within GroupOperations, Property & Commercial Services (GOPCS) and role is paramount to helping contribute thedelivery of Westpac’s vision. This contributes to this vision by responding to and resolving a variety of requests and enquiries from lenders, brokers, conveyancer's and customers where required.-Identifying and resolving KYC information discrepancies using the FrankieOne software platform, specialized in identity verification and fraud prevention.- Validating customers' identities through reliable identification documents like passports and driver's licenses, ensuring their authenticity.- Evaluating customer risk levels based on factors like occupation, country of residence, transaction patterns, and source of funds to determine required due diligence.- Assisting the Settlements home loan team by verifying loan documentation, making amendments, and liaising with brokers, customers, and solicitors.- Calculating payout figures for refinancing through First Title by gathering necessary loan details.- Handling the escalation and investigation of suspicious activities for further examination.- Facilitating electronic settlements for property transactions using the PEXA platform, coordinating legal documents, financial transactions, and property ownership transfers electronically.- Precisely calculating disbursal amounts to pay off existing loans, cover fees, and provide remaining funds to borrowers.- Utilizing analytical thinking and problem-solving skills to meet customer settlement and post-settlement requirements, exercising sound judgment and decision-making throughout the process. Show less

Adelaide, South Australia, Australia

Customer Resolution specialists of the Telstra Group, providing the best service over the phone, to customers and making outbound calls to customers where giving resolutions by engaging with them and getting to understand their needs.- Responsible for managing all inbound and outbound calls, addressing customer inquiries, and handling emails with a strong focus on KYC requirements.- Proactively identifying and implementing solutions to resolve customer issues, aiming for quick and… Show more Customer Resolution specialists of the Telstra Group, providing the best service over the phone, to customers and making outbound calls to customers where giving resolutions by engaging with them and getting to understand their needs.- Responsible for managing all inbound and outbound calls, addressing customer inquiries, and handling emails with a strong focus on KYC requirements.- Proactively identifying and implementing solutions to resolve customer issues, aiming for quick and satisfactory resolutions.- Maintaining accurate and detailed records of customer interactions, complaints, and resolutions. Documenting all relevant information, actions taken, and outcomes in the appropriate customer relationship management (CRM) or ticketing system for future reference and analysis.- Identifying and escalating complex or unresolved customer issues to higher-level support or specialized teams for further investigation and resolution.- Communicating effectively and empathetically with customers, actively listening to their concerns, and providing clear and concise information. Keeping customers informed about the progress of their case, service updates, and actions taken to resolve their issues.- Assisting customers with billing inquiries, billing disputes, and account management tasks. This includes reviewing billing statements, explaining charges, processing adjustments or refunds, and updating account information as required. Show less

Managed and coordinated multiple daily office operations, prepared costanalysis, and completed detailed reports, ensuring the accuracy of all data.1. Assist in the accounts payable management, reviewed documents when needed, and draft and filed invoices, ensuring the accuracy of all data work on the improvement of the existing cost collection system to maximize efficiency and decrease expenses as much as possible 2. Sort and managed the relevant correspondence and is responsible… Show more Managed and coordinated multiple daily office operations, prepared costanalysis, and completed detailed reports, ensuring the accuracy of all data.1. Assist in the accounts payable management, reviewed documents when needed, and draft and filed invoices, ensuring the accuracy of all data work on the improvement of the existing cost collection system to maximize efficiency and decrease expenses as much as possible 2. Sort and managed the relevant correspondence and is responsible for various administrative tasks as assigned by manager.3. Coordinate multiple daily office activities, ensuring that the company's policies are followed.4. Process purchase orders, perform various clerical duties, and identify and correct any errors. Show less

Launceston, Tasmania, Australia

Job Duties:- Overseeing the distribution of mail to appropriate departments, offices, or individuals at the designated location, such as the post office.- Assisting customers by addressing inquiries, answering questions, and providing guidance on postal services, regulations, and procedures.- Handling the processing of packages and shipments, which includes tasks like weighing, labeling, and tracking to ensure accurate and timely delivery.- Maintaining meticulous records of mail… Show more Job Duties:- Overseeing the distribution of mail to appropriate departments, offices, or individuals at the designated location, such as the post office.- Assisting customers by addressing inquiries, answering questions, and providing guidance on postal services, regulations, and procedures.- Handling the processing of packages and shipments, which includes tasks like weighing, labeling, and tracking to ensure accurate and timely delivery.- Maintaining meticulous records of mail transactions, including tracking numbers, delivery confirmations, and any required documentation.- Collaborating closely with other office staff members, including supervisors, delivery personnel, and customer service representatives, to ensure smooth operations and efficient service.- Ensuring a clean, organized, and clutter-free work area for optimal efficiency and a positive customer experience.- Taking responsibility for sorting incoming and outgoing mail, ensuring proper categorization and preparation for delivery. Show less

Melbourne, Victoria, Australia

The main responsibility was to coordinate, maintain and complete specific school administration compliance requirements. The focus of this position was ensuring compliance against key college registration guidelines.Task Covered:1. Supporting clients with RTO Registration, (including domestic, CRICOS and ELICOS)2. Supporting clients with extensions to scope, internal audits, compliance, and quality management3. Trained and coordinated new analysts, ensuring that all policies and… Show more The main responsibility was to coordinate, maintain and complete specific school administration compliance requirements. The focus of this position was ensuring compliance against key college registration guidelines.Task Covered:1. Supporting clients with RTO Registration, (including domestic, CRICOS and ELICOS)2. Supporting clients with extensions to scope, internal audits, compliance, and quality management3. Trained and coordinated new analysts, ensuring that all policies and procedures were fully followed, and the company's high standards always met.4. Course design and development with assessment quality checks/ validation.5. Collaborated with colleagues on the development of new risk models, performed professional risk assessments, and stayed up-to-date with current laws and regulations.6. To provide an exceptional level of service and support to staff and students and to resolve their enquiries in a professional, friendly, and efficient manner.7. Ensuring records of student administration are accurate and up to date at all times. Show less

Lalor, Victoria, Australia

As a Student Support Officer, I was providing guidance to students over a range of areasincluding information of social, academic and personal with the view of assisting students to acclimatise in a new environmentMain duties1. Provide a frontline support service, in identifying and resolving student issues,and where specialist service interventions have been identified, to ensure that thenecessary referrals are made efficiently and professionally to the CounsellingTeam,… Show more As a Student Support Officer, I was providing guidance to students over a range of areasincluding information of social, academic and personal with the view of assisting students to acclimatise in a new environmentMain duties1. Provide a frontline support service, in identifying and resolving student issues,and where specialist service interventions have been identified, to ensure that thenecessary referrals are made efficiently and professionally to the CounsellingTeam, Student Services, other ACM departments and/or external organisations,where applicable.2. To use triage skills to identify important or urgent issues and ensure that they areescalated appropriately to the relevant support services.3. Provide information, advice and support to students on a range of personal,pastoral and academic issues through structured sessions and informal drop ins.4. Efficiently assess the student’s need, to enable appropriate onward referrals andmake recommendations for ongoing support.5. Maintain appropriate records and management information statistics in relation tothe frontline service, and facilitate information sharing to ensure effective servicedelivery in a shared environment.6. Prepare and disseminate a range of information and guidance materials Show less