Customer Relations Manager
Current• Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs.• Supervised team of +100 employees tasked with resolving and correcting all disputes.• Obtained information to aid in completing reports and preparing presentations for sales meetings.• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.• Boosted client retention, establishing sales goals and securing targeted rates.• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.• Created sales and revenue-generating opportunities in new markets to improve profit margins.• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.• Negotiated and closed deals with minimal required support from sales and finance managers.• Shared comprehensive brand and product knowledge to maximise sales.• Generated sales by prospecting leads, cold calling and closing deals.• Maintained productive relationships with existing customers through exceptional follow-up after sales.• Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.• Approached customers with consultative mentality to uncover and meet specific requirements.• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.• Drove company growth with proactive mindset and results-oriented plans for business operations.• Attended conventions to represent organisation, gather information and help build new partnerships.
