Responsible for overall company records, store growth, inventory, and bottom-line profit. Consistently exceeded delinquency standards while building and maintaining borrower and loan revenue and growth. Met and exceeded monthly loan growth quotas, revenue, and collections targets. Resolved customer problems, de-escalated issues, and provided support. Handled software problems, new software setup, and computer issues. Coordinated bi-monthly inventory, handled NSF returns, and managed daily banking reports. Audited receipt books, managed retail sales, and handled exception reports. Oversaw payout reports, vehicle fuel reports, inventory audits, profit and loss reports, quarterly sales tax, and billing. Managed day-to-day retail branch operations, including cashier duties, scheduling, payments, and deposits. Trained employees in cashier operations and store software.

Single-handedly managed the Loan department, increasing monthly loan growth and revenue from $290,000 to $460,000 within six months. Expanded customer base through mailing, cold calling, and re-engaging old customers. Achieved collections of loans with under 10% delinquency each month. Explained loan agreements, made decisions on loan approvals and rates, and verified applications. Identified and addressed fraudulent applications, setting up payment plans for past due balances. Conducted communication with customers through calls, emails, and texts. Handled cash and credit card transactions, check writing, and bookkeeping. Managed opening and closing of the till and performed nightly deposits.

Met with advertisers, developed strong relationships, and designed ad campaigns. Managed social media and radio ads, with some graphic design work for posts and flyers. Organized and planned promotional events in-store. Made budget decisions for advertising allocation. Tracked ad performance and conducted customer surveys to evaluate campaign effectiveness. Maintained web pages, designed layouts, and facilitated internet sales. Received multiple awards for writing and performing radio jingles.