Ashraf Uddin Email & Phone Number

Lichfield, England, United Kingdom

United Kingdom

Birmingham, United Kingdom

• Skilled and knowledgeable in Share Registration, Bereavement and Investment Services as per initial role (Customer Experience Representative 2015-2017)
• A caseload of dealing with over 1000 complaints and resolved 92% without raising them formally as per FCA’s guideline. (Customer Care Advisor 2017-2018)
• Commonly recognised on thriving on complex and challenging complaints
• Strict adherence and reporting of matters pertaining to GDPR, FCA DISP/COBS and the Financial Ombudsman… Show more
• Strict adherence and reporting of matters pertaining to GDPR, FCA DISP/COBS and the Financial Ombudsman Service.
• Strong and proven record of capturing all upheld complaints and ensuring the appropriate redress or discretionary awards is given in accordance with regulatory recommendations.

Birmingham, United Kingdom

• Assisting shareholders with queries relating to their accounts, including issuing payments, change of details, asset reunification, selling shares, opening online accounts and general advice on the structure and.
• Strict adherence to the Data Protection Act and ensure all calls are carried out with this policy and regulation with a strong emphasis
• Handling around 60-120 calls a day and… Show more
• Handling around 60-120 calls a day and ensure all calls are logged in the Customer Management System as well as being observant on each individuals account information to get a better understanding of their queries.
• Ensure all complex queries or complaints and dealt with within 24 hours and delegated where necessary
• A proven reputation of providing an outstanding level of Customer Service to the public, by demonstrating product knowledge, compassion, empathy and making customers feel at ease. Show less

Birmingham, United Kingdom

• Reception duties include attend to telephone enquiries, greeting customers face to face as well as maintaining a streamlined communication with other staff members through electronic means as well as with key clients.
• Administration work including, raising exams, daily class registers to be updated via the system, retrieving student information to resolve queries using x3 software, registering new students including international.
• Administration work including, raising exams, daily class registers to be updated via the system, retrieving student information to resolve queries using x3 software, registering new students including international.
• Night duties include preparing rooms, materials, course lists for the next working day, as well as carrying daily inspection of checks to ensure the smooth operation of the business & minimal disruption, Including.

Birmingham, United Kingdom

• Preparing jobseekers in gaining invaluable skills needed to get back into work
• Providing tuition on various topics that are essential for employability, including teamwork, career progression, CV and Cover letter writing and self assessment.
• Providing additional support in other departments including working alongside IT tutors to assist in marking for apprenticeships students with a proven record of meeting deadlines.
• General admin work, including marking, proof reading and… Show more
• General admin work, including marking, proof reading and leaving feedback
• Working alongside senior staff to reach targets including completing all learners portfolios within a specific deadline Show less

General Bar work with a small team and equipment set upWorking in fast paced and highly pressurised environment with a bank of around 650-700 customers

Assisting customers with their needs face to face and providing an exceptional service General till work and electronic payment processingGeneral bar maintenance and logistic duties to ensure the smooth running of a teamStock checking and end of shift cash income count.Working at various locations throughout the country

Participating in a clothes as well as a furniture and electric storeTill work and ensuring and ensuring accuracyCalculated daily gift aid sales and registering them electronicallyTagged, priced and categorised all new items appropriately and printed templates. Lifted heavy furniture and electrical items from the warehouse to the sales floorMeet, greeted.

Bsc, Information Technology, 1St Class With Honours

Key modules include Sustainability & Corporate Governance, Emerging Technologies (Using Joomla), Information Security, Business Start Up.

Hnd, Computing & Mathematics, Merit Award

Key Modules include Programming (Visual Basic and Java), Website Design/Application (Using PHP and MYSQL), Database Design and Analysis.