-Completes detailed reviews of construction loan applications with firm adherence to allregulatory and compliance requirements-Ability to adhere and adjust to all changes during different phases of the construction loanapplication with processing, closing, and modifying the loan-Ability to consistently provide top performance results in a fast pace environment-Delivers consistent and timely feedback to client(s), builders, closing agents, and any otherrespected party throughout the lending process-Successfully working in an Agile and Collective environment to meet deadlines-Coordinates the ordering of appraisals, titles, verifications, and all other documentationrequired to appropriately close the loan-Facilities the preparation of closing instructions and closing disclosures once loan applicationsare ready to close

-Recommended and educated prospective or existing customers for secured, unsecured, andequity loan products through inbound calling system.-Selected to conduct outbound calls to existing equity customers to retain, renew, or modifymatured equity products-Selected by management to monitor HMDA reporting for data accuracy and completeness-Selected to provide training to new hires within the Loan by Phone Department-Delivered approval and denial statues to customers regarding loan applications

-Handled the on – boarding process for new customers-Handled inbound calls, outbound calls, and email correspondence in respect to retention effortsfor customer dissatisfaction-Recognized and understood patterns of activity for cross sale opportunities

-Processed approved and referred CONV, VA, FHA loan applications in accordance with all state,federal, and government regulations-Verified and calculated income for salaried, self – employed, and retired borrowers-Examined any judgments or liens against subject properties that prevented a closing-Liaison between all parties regarding the mortgage loan application

-Completed financial transactions including deposits, withdrawals, and currency conversions-Assisted customer with inquiries regarding account history, rates, regulations-Supported team members and other areas as needed during nonattendances and backlogs

-Specialized in processing Home Affordable Refinance Program (HARP) loan applications incompliance with state, federal and banking policies.-Supported mortgage loan officers with monitoring bank’s portfolio through effectivecommunication with all parties involved in the transaction-Analyzed applicants income, credit, and asset documentation to eliminate red flags regardingclient(s) documentation