Asha Deepa Email & Phone Number

Bengaluru, Ka, In

India

• Experience on Monitoring Tools includes Monitoring of Servers, Network Device and Critical Applications.• Experience on OM (Order Management) MIM process, Incident management, Application Support, IT Vendor Management and ITIL process. • Experience on Manual installation and activation of Windows Operating System and Microsoft Office• Experience on generating reports as per the requirement and perform QC on incidents worked by the team on monthly basis. • Ability to document and track defects as well as generate reports using the tracking tools ServiceNow, Samanage, JIRA, Everbridge (ENS), BMC Remedy Tool and Genetec.

India

• Experience on Monitoring Tools includes Monitoring of Servers, Network Device and Critical Applications.• Experience on MIM process, Incident management, Application Support, IT Vendor Management and ITIL process. • Experience on generating reports as per the requirement and perform QC on incidents worked by the team on monthly basis. • Ability to document and track defects as well as generate reports using the tracking tools ServiceNow, Samanage, JIRA, Everbridge (ENS), BMC Remedy Tool and Genetec.

Bengaluru, Karnataka, India

Eco Space Cargill(Client Location)

Cargill project

Manyata Tech Park

LinkedIn project

Bengaluru Area, India

I worked as Technical support Officer ( Microsoft Project ) for 14 months, We used to deal with basic trouble shooting like helping the Customer to make the windows platform easy to use and help with the general questionnaire on windows Operating system and Installation and activation of Windows and Microsoft Office.