• Oversee planning, organization, direction, control, and evaluation of accounting, auditing, compliance, risk management and administrative operations• Facilitate the implementation of market conduct audits, which involves conducting interviews with advisors and performing desk file audits to ensure compliance with regulatory standards and procedures.• Engage in pre-audit data gathering and analysis for market conduct audits• Contribute to the ongoing and enhacement of the market audit program• Perform routine evaluations of organizational policies and procedures to ensure conformity with regulatory standards and industry best practices.• Increased cash flow management efficiency, optimizing accounts receivable and payable procedures• Support Investigation and risk management teams in conducting fraud investigations and identifying potential risks.• Create extensive training programs to guarantee the staff comprehends pertinent regulation and policies.• Assist with daily management of centralized team mail box to respond to inquiries.• Enhanced financial reporting accuracy by conducting detailed account reconciliations and audits.• Conduct regular follow-up audits to verify that previously identified issues were effectively mitigated and resolved.• Provide expert guidance on compliance requirements, ensuring informed decision-making across the organization.• Execute gap analysis on current control systems, suggesting enhancements as needed to bolster effectiveness in upholding regulatory compliance.• Managed payroll processes accurately ensuring all employees were paid on time without errors leading to high employee satisfaction rates• Manage the financial planning and budgeting process, while analyzing and adjusting estimates as necessary• Execute additional responsibilities and special projects as assigned periodically.

• Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques, wire transfers and other related banking transactions• Actively engage with clients across all sectors of the branch and within the community to identify their unique and uncovered banking needs, offer assistance and guidance, and recognize potential sales and referral opportunities• Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds• Emphasize client education and showcase technology to create a remarkable client experience, enhance sales, and ensure client retention• Foster and sustain relationships with partners to maximize business opportunities and referrals• Address inquiries initiated by clients, assign them to the respective official• Take initia.tive in resolving and preventing any banking issues faced by clients

• Receive cash payments• Answer, in person or on the phone, enquiries from customers• Arrange for refunds, exchange and credit for returned merchandise• Store arrangements and online orders• Establish strong customer relationships to create repeat customers• Provided exceptional client service, addressing concerns and resolving issues promptly• Built strong relationships with clientele through attentive service and tailored style advice• Managed inventory and ensured proper stock levels for high-demand products• Supported store management in achieving operational goals by adhering to company policies and procedures diligently.

• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business• Plan, develop and organize the policies and procedures for these establishments• Take the initiative to resolve and prevent any banking issues faced by clients• Foster and maintain relationships with partners to maximize business prospects and referrals• Ensure the institution's policies and procedures are followed according to established guidelines and make recommendations for improvement• Develop action plans, provide expertise in response to client needs• Analyze, review and approve or reject loan and credit applications in accordance with authorized limits• Plan and control budget and expenditure• Mortgage approvalsMonitor processing of loan applications and credit investigations• Oversee preparation of monthly financial and branch progress reports• Represent the company within various economic and social organizations• Managed client relations on ongoing basis to maximize customer retention• Increased customer loyalty through the development of personalized relationships with clients• Delivered prompt service to prioritize clients needs.ACHIEVEMENTSMost rewarded branch for deposit targets in the region (2019)

• Engage in attentive listening and meaningful dialogue with clients to gain deeper insights into their specific needs• Utilize technology to enhance client engagement, which leads to distinctive and memorable client experience that drives sales and foster customer loyalty and customer retention• Mitigating risk by applying branch service standards, policies, procedures and controls to meet compliance requirements• Developing team working among partners to achieve company goal• Foster and sustain relationships with partners to optimize business opportunities and referrals• Maintaining safeguard standards and procedures such as KYC, Anti-money laundering, complain handling, sanctions and insurance coverage• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role• Respond promptly to client inquiries and provide comprehensive assistance with a wide range of financial transactions• Generated repeat business through exceptional client relationships.ACHIEVEMENTS- Best Client relation officer of the region (2012 & 2017)