Trade Account Manager
Current• Developing solid relationships with clients, understanding their business's needs to create and implement strategies that will leverage and extend customer satisfaction.• Introducing new customers to Trade membership explaining details of the Trade industry learning about customer business and professional expectations understanding customer offer, as well as purchasing needs, to provide the highest level of support introduce and explain technical tools to the… Show more • Developing solid relationships with clients, understanding their business's needs to create and implement strategies that will leverage and extend customer satisfaction.• Introducing new customers to Trade membership explaining details of the Trade industry learning about customer business and professional expectations understanding customer offer, as well as purchasing needs, to provide the highest level of support introduce and explain technical tools to the customer: online account and mobile app access and navigation• Supporting and initiating B2B, B2C Sales/Trading Helping to find the best solution for client needs and assist with the sale from the introduction to closure. Finding purchase opportunities and negotiating offers. Processing funds and fees on client account• Creative problem-solving when providing support for clients finding challenges on business, technical, and accounting levels during their membership• Promoting businesses to the membership ad construction bulletin creation promotional strategy direct advertisement • Managing nearly 500 accounts in a fast-paced environment with constantly changing priorities • Proactive maintaining client engagement and churn prevention• Providing training and support to new staff members (Trade Brokers) Show less
