• Resolved employee performance problems by tracking down root causes and retraining or offeringguidance through difficult situations.• Departments Managed: Patient Intake, Medical Coding, Medical Billing, Clinical QA, Technical QA, AuditTeam, US Payroll, US Recruitment and RCM.• Completed internal audit and prepared patient charts for external audit from Kaiser Permanente.• Assists with the coordination and management of the Billing Departments day-to-day operations• Working knowledge of Medicare home health care benefits, rules and regulations preferred• Strong understanding of Revenue Cycle Management• Supervises the A/R, Patient Services or Coding functions to ensure performance and workflow metricsare met• Oversees daily operations, including workflow, quality and schedules• Experience with patient information / claims systems processes• Knowledge of the Health Plan’s operations, claim and eligibility systems, ICD-10, CPT/HCPCS codingmethodologies• Supporting clinical and technical team to ensure ongoing compliance and timely clean billing.• Subject matter expert for Medicare, Home Healthcare , Kaiser Permanente process, EMR:Wellsky/Kinnser, Devero