Asha Mohd Email & Phone Number

Sepang, MY

Federal Territory Of Kuala Lumpur, Malaysia

• In-House Project - Soft Skill Trainer=======================
• Elevated to Senior Trainer, spearheading talent development initiatives.
• Mentorship role for a cadre of trainers, boosting their coaching prowess.
• Orchestrated in-house project training with a focus on enhancing presentation skills.
• Appointed to lead training projects for notable entities such as Yayasan Pahang,Yayasan Peneraju and MDEC.
• Supervisory responsibilities over a team of trainers, fostering their professional growth.

Federal Territory Of Kuala Lumpur, Malaysia

• SOFT SKILL TRAINER
• Training coaching for new employees
• Sales methods
• Team building
• Digital marketing
• Inspiration/motivation

Puchong, Selangor, Malaysia

• Branch Operations Expert: Masterfully orchestrated branch activities, ensuring optimal staff allocation and break management for uninterrupted operations.
• Digital Transformation Leader: Pioneered digital banking adoption, guiding customers through a smooth transition to modern online services.
• Staff Development Mentor: Delivered comprehensive training on digital banking tools, empowering employees to excel in customer service.
• Client Satisfaction Advocate: Continuously improved client experiences and staff morale by integrating digital solutions and refining operational procedures.

• MALAYSIA RECORD HOLDER FOR WONDERKLEAN*
• Spearheaded sales force management, optimizing agent performance and sales efficacy.
• Consistently achieved and surpassed sales targets through strategic planning and execution.
• Resolved agent and customer issues by providing innovative and effective solutions.
• Led recruitment initiatives to build a high-performing sales team.
• Orchestrated and managed sales meetings, planning sessions, and promotional activities.

• AirAsia - AirAsia XOperated Airbus 320, 330 & 340Charter & US Rated CrewSpecialized in Chartered Flights OperationsBases: Kuala Lumpur, Karachi (Pakistan), Caracas (Venezuela), Algiers (Algeria), Jeddah (Saudi Arabia)
• Proficient in Airbus A320, A330, and A340 operations, with extensive experience in chartered and US-rated crew roles.
• Expert navigator of diverse operational bases including Kuala Lumpur, Karachi, Caracas, Algiers, and Jeddah.
• Dynamic aviation professional, adept in managing specialized chartered flight operations with precision and excellence.
• Exemplary interpersonal skills, characterized by a fun-loving, positive demeanor and a proactive "Make It Happen" attitude.
• Demonstrates exceptional work ethic, excelling in high-pressure situations and adapting to long, irregular hours with professionalism.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Expertly managed Reservations Department operations with outstanding precision and efficiency.
• Demonstrated comprehensive knowledge of hotel amenities to enhance guest service.
• Delivered exceptional guest experiences by professionally managing inquiries and bookings.
• Ensured impeccable data management within reservation systems, adhering to high standards.
• Mastered interdepartmental communication, promptly addressing guest requests and concerns.
• Proactively undertook administrative tasks, contributing to improved operational performance.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Efficiently managed guest check-ins and check-outs adhering to Front Office protocols, ensuring seamless operations.
• Drove revenue growth by converting walk-in inquiries into confirmed guest stays.
• Enhanced guest retention and referrals by delivering exceptional service experiences.
• Created memorable guest interactions, leaving a positive, lasting impression.
• Addressed guest needs and resolved issues with utmost professionalism.
• Maintained effective communication, both internally and externally, through proficient oral and written skills.

Executive Diploma, Business Engineering

Diploma Of Education, Profesional Penyelia Jualan