Asha Shyam Sundar Email and Phone Number

• Developed and maintained user-centric guides for Informatica cloud products, ensuring relevance and accuracy with product updates.• Collaborated with cross-functional teams to create training materials and FAQs that support IT and non-IT users, contributing to improved product usability.• Authored persuasive RFP responses and Statements of Work (SOWs) to secure new business, achieving alignment with client project objectives.• Standardized documentation templates and style guides, enhancing content quality and consistency across the Organisation.• Contributed to brand-building by developing blog posts and industry insights that showcase the company’s expertise

• Technical Documentation for AWS Cloud Projects o Delivered Technical Design documents and installation docs, including RESTful API methods in Runbooks, populated all the docs in Project Library, and created Global level templates in the Confluence tool.o Completed and acquired 19 training certifications• Technical Documentation for IAM projects and in-house products (IAM Team Projects)o Created Playbook template for multiple connector documents from scratch, got it approved, and delivered Playbooks, Connector Requirement documents, and product comparison documents for the client's various target applications.o Created documentation using Markdown.o Collaborated with developers to write technical content in Markdown format.o Created client demo videos for different target applications• Website content rebranding (Marketing Collateral)

• Developed Training Portal for the organization using Google Sites which is currently being used in the company• Prepared marketing collaterals such as Whitepapers, brochures, blogs, Case Studies, product videos • Product documentation for a Customer Intelligence Management Product based on big data technology – Hadoop, Cloudera, Hortonworks o Business User guide, Business Overview Guide, Quick Reference manual, Technical Overview Guide, Installation guides

• Runbook and conformance Report documentation for Single Sign On and federated identities• Identity and Access Management – Project documentation, technical manuals, architecture diagrams, presentations• Product promotion, Solution and Explainer videos, Case studies, white papers, Marketing Collaterals • Documentation for Cloud Solution Projects on Amazon Web Services• Functional testing for Visa Products and other in-house software

• Pre-Project Activities o Coordinate with the Project Managers in preparing Proposal documentso Understand the client requirement specifications to document the application artefacts • Documentation o Develop templates and checklists for document best practiceso Coming up with Standards and guidelines for UI Screens, o Documenting the FRD, SRS (taking relevant inputs from onsite and ODC developers, Project Leads & consultants, technical Project Managers)o Close interaction with the SMEs o Integrating the Technical Design Document from PPTs, ER diagrams, specs on interfaces shared by SME's, Developers and consultants o Evaluating the documents with respect to the in-house Style Guideo User Guides, Manuals for Software applications o Installation & Operation Manualso Process documents o Training materials and Presentations for UAT• QA and Software Testingo Review and Design test cases and test scenarioso Create test datao Validation and Error messageso Defect Reports

• Product documentation for online invoicing and accounting application• Coining labels on interface elements like menu items, fields, instructions, confirmations, error messages• Operational error messages and warnings, messages for user interface keys• Handling support requests through emails, forums and blogs