Asha Alexander Email & Phone Number

Missouri City, TX, US

• Oversee the support video translation and publishing process to ensure the timely availability of support videos in the required languages, with necessary localization.
• Led a project that improved video translation turnaround times by 40% and established KPIs for quality and performance monitoring through stakeholder collaboration.
• Spearheaded a project that optimized vendor efficiency, reducing translation turnaround time by 25% and costs by 33% while enhancing scalability and maintaining quality standards.
• Drove an initiative to enhance the video translation workflow in Jira, streamlining processes and improving efficiency through stakeholder and vendor collaboration.
• Supervise the process to enhance efficiency, evaluate quality, and adhere tostakeholder requirements for turnaround time
• Budget management, oversee the allocation of funds for translation, facilitate collaboration with stakeholders.

• Oversee the localization of video publishing to ensure all localized videos are tagged and have appropriate metadata before publication.
• Oversee the management of support video libraries, players, and channels to ensure seamless accessibility and organization of content for users.
• Manage requests for the localization and publishing of internal training content to ensure timely and effective access for end users.
• Drive continuous operational excellence and quality improvement

• Evaluate document feedback, assign it to the appropriate resolver, and follow up to ensure all issues are resolved in a timely manner.
• Initiate feedback requests as needed and ensure timely follow-up until all feedback is received and addressed.
• Consult with partners to optimize translation, localization and local writing services.

• Conduct R&D on major customer issues, analyze the root causes, and implement solutions.
• Offer extensive technical support for HP imaging and printing devices to improve performance and user satisfaction.
• Perform thorough research to identify and resolve issues, and create detailed technical documentation to support knowledge sharing and troubleshooting.