Asha F. Email & Phone Number

- Manage the implementation of new customer turn-ups, moves, and renewals for data and voice services across several Voice Platforms including soft client, virtual, and cloud-based voice solutions. - Create, submit, and manage LOAs for number porting. - Provide scheduling and timely updates for stakeholders regarding project plans, equipment, network requirements, tech dispatch and coordination, LAN/WAN updates, porting, test, and turn-up. - Coordinate installation of LAN/WAN devices, fiber, circuits, switches, managed routing devices, phones, and soft clients including Microsoft and Cisco soft/cloud voice services. - Work closely with data and voice technicians ensuring well-timed delivery of services. - Experience in the implementation of voice and data services for medical/residential organizations (requiring HIPAA compliance), legal firms, financial institutions, and government agencies

Austin, Texas, United States

- Created & documented new tools and processes trainings, manager escalations, & rapid response notifications- Key player in the creation of multiple visualizations for stakeholder engagement in projects targeting the improvement of learner engagement, completion, and compliance goals.- Coordinated meetings and triaged intake requests for new trainings and/or feature requests.- Implementation of Waterfall and Agile project management methods, based on project goals, including Gantt charts produced for stakeholder buy-in and engagement.- Lead contributor in the implementation of the Lucidcharts platform via the creation of knowledge-based flowcharts for feedback ticketing systems and new organizational directories.

Austin, Texas Area

• Specialize in performing pre-sales and order entry activities for complex service orders for a specific line of business.• Work directly with engineers, project management, and other partners to ensure the efficient execution of service implementation within expected time frames.• Manage efforts with other internal departments to ensure Service Level Objectives (SLO) are completed by predetermined time frames (i.e. sales, engineering, etc.).• Investigate and resolve complex issues or problems related to complex orders, and other assigned initiatives or projects

Austin, Texas Area

• Educate, inspire and improve the user experience of Facebook advertisers by assessing accounts and recommending custom best practices• Communicate over a multitude of mediums including chat, email, phone and screen share software• Assist trainer with new-hires to ensure their success with use and support of the Facebook ad and internal tools• Act as an escalation point for both client and internal issues• Consistently recognized as top performer based on client satisfaction and resolution rate• Provide support to 1:many advertisers via the Business Resources Community board as well as the official Facebook.com/marketing website

• Assisted in handling escalated problem-solving issues and difficult customer calls while partnering with management for solutions • Served as a liaison between management and clients to manage client issues and escalate to upper management as needed• Established seamless relationships with boundary partners to ensure success based on departmental and customer needs• Monitored quality of agent calls to identify call driver activity and maximize real time agent efficiencies • Facilitated ad-hoc team meetings and trainings as needed to assist leadership with process development and compliance communications

Answering customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasWork in one or multiple queues/skill sets over various customer contact channelsSell and provision wireless services, products, features, equipment and accessories