Asha F. Email & Phone Number

- Manage the implementation of new customer turn-ups, moves, and renewals for data and voice services across several Voice Platforms including soft client, virtual, and cloud-based voice solutions. - Create, submit, and manage LOAs for number porting. - Provide scheduling and timely updates for stakeholders regarding project plans, equipment, network.

Austin, Texas, United States

- Created & documented new tools and processes trainings, manager escalations, & rapid response notifications- Key player in the creation of multiple visualizations for stakeholder engagement in projects targeting the improvement of learner engagement, completion, and compliance goals.- Coordinated meetings and triaged intake requests for new trainings.

Austin, Texas Area

• Specialize in performing pre-sales and order entry activities for complex service orders for a specific line of business.
• Work directly with engineers, project management, and other partners to ensure the efficient execution of service implementation within expected time frames.
• Manage efforts with other internal departments to ensure Service Level Objectives (SLO) are completed by predetermined time frames (i.e. sales, engineering, etc.).
• Investigate and resolve complex issues or problems related to complex orders, and other assigned initiatives or projects

Austin, Texas Area

• Educate, inspire and improve the user experience of Facebook advertisers by assessing accounts and recommending custom best practices
• Communicate over a multitude of mediums including chat, email, phone and screen share software
• Assist trainer with new-hires to ensure their success with use and support of the Facebook ad and internal tools
• Act as an escalation point for both client and internal issues
• Consistently recognized as top performer based on client satisfaction and resolution rate
• Provide support to 1:many advertisers via the Business Resources Community board as well as the official Facebook.com/marketing website

• Assisted in handling escalated problem-solving issues and difficult customer calls while partnering with management for solutions
• Served as a liaison between management and clients to manage client issues and escalate to upper management as needed
• Established seamless relationships with boundary partners to ensure success based on departmental and customer needs
• Monitored quality of agent calls to identify call driver activity and maximize real time agent efficiencies
• Facilitated ad-hoc team meetings and trainings as needed to assist leadership with process development and compliance communications

Answering customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasWork in one or multiple queues/skill sets over various customer contact channelsSell and provision wireless services, products, features, equipment and accessories