Ashwin Shah

Ashwin Shah Email and Phone Number

Electro Optic Systems Technician @ Infiniti Electro-Optics
Canada
Ashwin Shah's Location
Canada, Canada
About Ashwin Shah

Dedicated and Driven student with a background in Computer Engineering aspiring to become a Computer Researcher in the further future skilled in programming and application support. Looking for a chance to prove and improve my skills in handling various hardware and software.

Ashwin Shah's Current Company Details
Infiniti Electro-Optics

Infiniti Electro-Optics

View
Electro Optic Systems Technician
Canada
Employees:
16
Ashwin Shah Work Experience Details
  • Infiniti Electro-Optics
    Electro Optic Systems Technician
    Infiniti Electro-Optics
    Canada
  • Infiniti Electro-Optics
    Information Technology Specialist
    Infiniti Electro-Optics Oct 2023 - Present
    Cranbrook, British Columbia, Canada
    • Provided 1000+ hours of end-user and internal support, resolving technical issues using JIRA, Asana, Confluence & Azure.• Installed, repaired, and maintained operational validity for network & database servers, routers, printers, surveillance cameras, projectors, etc. ensuring little to none down-time.• Designed and implemented 8 isolated networks for various projects to prevent IP conflicts, improving overall network efficiency and security, and achieving 0 IP conflicts between ongoing projects.• Developed and maintained troubleshooting documentation for our products and managed inventory systems, ensuring inventory stock for ongoing and upcoming projects.
  • Advanced Skytech Canada Ltd.
    Computer Repair Technician
    Advanced Skytech Canada Ltd. Aug 2023 - Sep 2023
    Toronto, Ontario, Canada
    Diagnosed and resolved computer malfunctions, from minor setting adjustments to full hardware replacement and OS reinstallation.Repaired and maintained a wide range of peripherals, including input and output devices.Conducted inspections, testing, adjustments, and evaluations of incoming computer hardware to ensure conformance with specifications.Rebuilt and configured parts to meet customer requirements, applying updated software packages as needed.Assembled computers and components according to specifications.Performed laptop testing and measurements, using precise measuring instruments during rebuild processes.Ensured adherence to laptop assembly requirements, identifying and validating checkpoints throughout the assembly.Provided expertise in best practices, policies, and procedures to enhance team operations.Adhered to Advanced Skytech Canada Ltd. standards and operational regulations.Adapted to additional operational responsibilities to support company growth.
  • Seneca College
    It Technologist
    Seneca College Jan 2022 - Sep 2022
    Toronto, Ontario, Canada
    • Delivered prompt and effective technical support to end-users via phone, email, and in-person, addressing software and hardware issues for desktops, laptops, printers, and other computer peripherals.• Diagnosed and resolved complex technical problems, utilizing problem-solving skills and a comprehensive understanding of IT systems and components.• Managed and prioritized a backlog of unresolved support tickets, proactively contacting users to resolve any open issues and closing tickets only when fully resolved, ensuring timely and efficient support.• Maintained a positive and professional demeanor when working with end-users, consistently demonstrating patience and empathy even in high-stress situations.• Handled 37,000+ actions across 8,000+ emails within 8 months, achieving a high percentile of satisfied clients through exceptional customer service and technical expertise.• Created 50+ data metrics using Excel to be presented in weekly meetings that were used to assess ticket status, client ratings, etc.• Trained and mentored junior IT staff, fostering a supportive and collaborative team environment.• Developed and maintained documentation and knowledge base articles, enabling users to troubleshoot common issues independently and facilitating knowledge sharing among the IT team.

Ashwin Shah Education Details

Frequently Asked Questions about Ashwin Shah

What company does Ashwin Shah work for?

Ashwin Shah works for Infiniti Electro-Optics

What is Ashwin Shah's role at the current company?

Ashwin Shah's current role is Electro Optic Systems Technician.

What schools did Ashwin Shah attend?

Ashwin Shah attended Seneca College, British Model College.

Who are Ashwin Shah's colleagues?

Ashwin Shah's colleagues are Harsh Patel, Ryan Toyota, Jeff Mcrae, Niyati Vyas, Sean Mason, Jacob Walkley.

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